NAPA Auto Parts has been a trusted name in auto parts distribution for over 100 years, with a network of more than 6,000 stores and 18,000 service centers across the nation. In the greater Houston, TX area, NAPA is recognized for its well-organized locations and excellent customer service. Customers appreciate the friendly and knowledgeable staff, particularly noting the helpfulness of associates like Itsel, who is dedicated to ensuring customers find the right parts. Many reviews highlight the commitment of employees, such as the assistant manager Stan, who go above and beyond to assist all customers, including those with special needs. NAPA is seen as a gold standard in quality and service, with a focus on customer care rather than just profit. With options like Ship-to-Home and NAPA Rewards, customers can save on quality parts, professional tools, and car care products. Overall, NAPA Auto Parts stands out for its exceptional service and dedication to meeting the needs of both automotive technicians and everyday drivers.
