National Car Rental
Car RentalHours:
11730 Katy Fwy, Houston TX 77079 Hours
About National Car Rental
National Car Rental at the Embassy Suites Hotel offers a convenient non-airport location, though it can be challenging to find and access. The rental desk is located inside the hotel, requiring visitors to park in the crowded hotel lot and navigate to the upstairs lobby. While the staff is generally polite and helpful, the operation appears to be understaffed at times, making it difficult to reach someone or return the vehicle. However, those who do connect with the team, such as Matthew, receive excellent customer service and attention to detail. Despite the rental being a bit pricey, customers appreciate the clean and well-maintained vehicles provided. Overall, National Car Rental at this location provides a personalized experience, with the staff going the extra mile to assist customers, such as offering transportation to a nearby dealer.
Most Recent Reviews
October 2024
Awesome car rental, very nice no hassle, and quick, I love it, very nice car, smelling brand new.
August 2024
Matthew was great in helping us locate a vehicle on short notice. Excellent service!
August 2024
Convenient non-airport location but is unmarked on the outside of the hotel and the hotel parking lot was jam-packed which made it hard to return a vehicle.
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