National Car Rental
Car RentalHours:
11730 Katy Fwy, Houston TX 77079 Hours
About National Car Rental
National Car Rental at the Embassy Suites Hotel offers a convenient non-airport location, though it can be challenging to find and access. The rental desk is located inside the hotel, requiring visitors to park in the crowded hotel lot and navigate to the upstairs lobby. While the staff is generally polite and helpful, the operation appears to be understaffed at times, making it difficult to reach someone or return the vehicle. However, those who do connect with the team, such as Matthew, receive excellent customer service and attention to detail. Despite the rental being a bit pricey, customers appreciate the clean and well-maintained vehicles provided. Overall, National Car Rental at this location provides a personalized experience, with the staff going the extra mile to assist customers, such as offering transportation to a nearby dealer.
Most Recent Reviews
October 2025
Since I had to the first rental at this office I realized how supportive and efficient Matthew is. He is checking in and checking out, cleaning the cars and some other things related to the rental. He is a very valuable member of national crew
September 2025
Matthew provided excellent service when I dropped off my rental from NYC. He was professional, friendly, and made the process quick and easy. Everything was handled smoothly, and I really appreciated his helpful attitude. Thank you!
July 2025
Great quality of rentals every time. I’ve been a customer for 6 years and have no complaints.
More Comments(64)
You May Also Like
- Houston, Texas
