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October 2023 by B Hicks
Andy has been an excellent representative each and every time. He’s very much service oriented and a humble spirit. We enjoy seeing him even though he may not be our teller on that particular day.
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September 2023 by Richard Kones MD PhD
Navy Federal is an outstanding bank for the military--active and past. The service is impeccable, quick, efficient, and 24 hr. I am pleased that they opened a branch in Houston.
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August 2023 by Renee Anderson
The ladies that work here are RUDE. While staff need to be fired. I will never return here and I will also be closing my account with Navy Federal Period. The lady with the short brown/blonde hair that stands at the front was very rude and not helpful at all.
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August 2023 by DIS SHIT NEEDS TO BE SAID!!
This bank is supposed to be better. But they are not. I lost my wallet. Need a card asap! They say no! No ID. No physical ID no card. ID wont get here for at least 3 weeks. Then card won't come in mail for 3 weeks. So I have no access to any of my money for a month! Gonna close account after I get my ID. Should make a way for someone in my predicament to get a card. Some kind of help. They just no an tell you to move along!!!!! They get ZERO STARS FROM ME!
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July 2023 by Joseph P.
Beware if you think the Navy federal credit card has your back when you challenge charges on your card. I challenged some charges back in October 2022. After providing documentation and emailing the hospital for copies of the charge slips that were never provided. Now, I am told the time has run out and nothing can be done. The case is closed. I wonder who I can call in Congress for help. Pissed Vet
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July 2023 by Tristan Armstrong
Dear Navy Federal,One cannot speak for everyone but you are the MOST EFFICIENT institution that I have ever dealt with. Your representatives are supportive, knowledgeable, and thorough. Amongst many, many other traits, I cannot thank you enough for allowing me to be part of your legacy.Kind Regards,Mr. Armstrong
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June 2023 by Royal Queen
Their customer service department is HORRIBLE! They have nasty attitudes. I have been with NF for about three years now and I've spoken to about eight customer service representatives and only three of those eight were friendly. Little girl today was nasty for NO reason at all. I say little girl because GROWN woman don't act the way she did. I wasn't nasty at all, all I was simply trying to get is a better understanding of something. I almost got a car loan with them but I'm happy I didn't ... or any other loan for that matter. I've heard horror stories. They're nice AT FIRST to lure you in and then it's down hill from there. My mother stopped banking with them and she is happy she did. I won't be with them long ... that's for sure.
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June 2023 by mommykp
Quiet and clean bank. Very modern and up-to-date services. They have a waiting area with tablets for the kids and has multiple tellers, so the wait isn't as long. This bank only offers cashier checks, but you can order them ahead of time online
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June 2023 by Maritza Santibanez
Andy was very informative and professional as he assisted me with opening a checking and savings account. The process was very smooth, huge shout out to him!
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June 2023 by Miranda S
Why don't you make it easier for people and put your branch phone number up??? It's a pain the back to call the 888 number each time and go through the verification process!!!And this branch made an appointment to have a call with me today for a home loan, and no one called, and I can't get a hold of anyone!!
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April 2023 by Frank Castle
This is probably the worst nf in Houston. The atm is frequently out of service. Most employees don’t seem to care when it gets busy. There will be a line to the door and only have one teller open. They have plenty of employees walking around or in and out of the back.I had an issue when my wallet was stolen from my car. I came in to get cash because I didn’t have any credit or debit cards. I had an old id that was cut because I got a cld license. The manager said I couldn’t withdraw money because the id was cut. Yet I can get a home loan or car loans for hundreds of thousands of dollars over the phone. Eventually after arguing with her and telling her my personal details and showing her my bank account on my phone she let me withdraw $200.I’m currently 4th in line to pick up a auto loan check. All they have to do is literally print it and I should be able to go. I verified my identity with the door greeter. I’ve been sitting for 20min. I’ll probably be here for around an hr. Unfortunately there aren’t that many nf around.Whoever the manager is, needs to get fired. These issues have been going on for too long.
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March 2023 by Lynette Cottingham
Showed up to this location, believing it was open, and there's a sign stating this branch is temporarily closed as well as the ATM being down. It was unfortunate and there were a lot of other people also disappointed due to the fact it was closed. Hopefully everything gets worked out quickly and this branch opens back up with new management.
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March 2023 by Chelsea E.
I have recently been scammed out of close to $4K and they are leaving me with the bill over something I didn't do or could control. They then let my payroll check clear after I was told that they had closed the account, which has left me trying to figure out how to take care of my household expenses and my children's needs. I have spoken with MORE THAN 15 member service reps on the phone and 2 inside the branch ---- ALL OF NO HELP!!! I was told a form was submitted to reroute the funds into one of my children's accounts and my money is still gone. AND THERE'S STILL AN OVERDRAFT!!! How are people in a customer service industry and provide piss poor service? They surely wouldn't like this done to them & if they were in this situation, they would want help the same way we need it in these situations. Also, Getting an attitude with a frustrated customer isn't the way to go either, especially if they haven't attacked you verbally or physically. To make matters worse, I was told I could make a police report, but there was little that was going to be done on their part either. Like WTH?!?! What am I wasting my time for? JUST GIVE ME MY MONEY BACK -- END OF STORY!!
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February 2023 by Xiannie P.
Waste of time! Every time Navy Fed online sends me to my nearest branch. Which is this one! They NEVER do anything that the customer service rep tells me they should be able to do at this branch! Literally this is the 3rd time I come here and each time "they don't do that here" is the response I get!
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February 2023 by Vinirosato L.
No reason for you to not have Navy Federal if you are in the military or related to military .
