Nordstrom Rack offers fashion at a fraction of the price for the whole family, featuring a wide selection of items and designer brands from the best names. The store is very well stocked and beautiful. Many customers report great, helpful, and quick customer service from employees and management, even when busy. However, other reviews indicate the customer service leaves much to be desired and is tanking. Common issues include the store appearing significantly understaffed, leading to long checkout lines with no staff actively assisting waiting customers. There is also frequent frustration with aggressive promotion of the store credit card, with employees continuing to push the "5%" savings after a customer declines, which causes unnecessary stress. Some feel the discounts are not as deep as before, noting it is now very similar to regular Nordstrom and that one must look carefully in clearance areas to find valuable deals.
To start Galleria location parking is tricky, overall the store was clean and organized. Nice selection of purses, clothes, and some accessories. Shoe variety lacking and jewelry was empty. No longer a hidden gem. Try westchase
August 2025
Enjoyed my shopping experience. This NR had some good deals, good selectios and decent prices.
June 2025
Great customer service! Ivette was sooooo helpful and nice! I been a loyal Nordstrom client since the early 2000s and I dont shop anywhere else if they offer what im looking for! Thanks team!
