Nordstrom Rack offers fashion at a fraction of the price for the whole family, featuring a wide selection of items and designer brands from the best names. The store is very well stocked and beautiful. Many customers report great, helpful, and quick customer service from employees and management, even when busy. However, other reviews indicate the customer service leaves much to be desired and is tanking. Common issues include the store appearing significantly understaffed, leading to long checkout lines with no staff actively assisting waiting customers. There is also frequent frustration with aggressive promotion of the store credit card, with employees continuing to push the "5%" savings after a customer declines, which causes unnecessary stress. Some feel the discounts are not as deep as before, noting it is now very similar to regular Nordstrom and that one must look carefully in clearance areas to find valuable deals.
Very clean and organized. I found a lot of great deals.
April 2026
Easy to shop. Great prices?Great brands staff is very friendly
April 2026
Came to Nordstrom Rack in the Galleria area during Black Friday last year. I found many good stuff. Service was pretty good considering the busiest time of the year. I'll be back when it's less people.
