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February 2024 by Carlo Capri
Bad attention from today's employees 011924. Because we didn't speak English very well, an employee got upset and didn't want to serve me and the person at the cash register looked at us with contempt. Just a bilingual lady who was very friendly
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December 2023 by Erick Arreola
A bunch of lazy workers don’t seem to care about their customers. If you can drive to the Scarsdale Oreillys you should don’t waste your time at this store. Was placed on hold for half an hour waiting on “james” the manger.
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November 2023 by Tara Woods
Eric was very helpful with assisting me with a new battery. I had been sold the wrong sized battery at a different location and needless to say my car would not start. I came to this location and Eric went above and beyond in helping to correct the problem. He checked the starter, battery and alternator and was pleasant and friendly.
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September 2023 by Josh Gokey
As a business owner that seeks great customer service, this location on Beamer (zip code 77089) (manager Jason) lacks it. Seemed to have an attitude or just an off day. I do business with multiple O'Reillys across Houston and surrounding areas and though I don't take the time to write positive on each and every one of the locations, I let it be known about the ones that lack discipline. Other employees here seemed friendly and informative to their customers.
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September 2023 by Andrew B
Maddie was a big help! Thank you so much for guiding me and helping with my part! Your a rock star Maddie!
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September 2023 by Lesa Terry
Great place. Love the employee so much
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August 2023 by yo yo
Very few places have customer service like this Eric was great ??!
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August 2023 by Cheyenne Guerra-Prats
Me as a female walking in to an auto parts store is definitely intimidating. The first day I walked in, I went around the corner and was asked if I needed help from an associate name Maddie. She helped me with my rare view mirror. Very kind, friendly, and eager to help! She was attentive and prompt.She needs a raise!
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May 2023 by Ace
I’ve been coming here since it was a Hi/LO. Great service and knowledgeable folks.
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April 2023 by Terrance Johnson
Just got back from this store. My truck was starting slow, so I went to get the battery checked. Eric was very helpful by testing my battery, alternator, and starter. My truck initially started up slow, but after going into the store to purchase a few items I came back out to leave and my truck wouldn't turn over at all. Come to find out my starter was bad, and I was in a bad mood. The assistant manager James was extremely helpful, and very understanding. He offered tools ( which I already had, but the gesture was very kind ). While I was working on my truck James came out several times to check on me and see if I needed any assistance. Long story short, and after a new starter my problem was fixed. It says a lot about a person when their kindness can change your mood in a matter of minutes. I highly recommend this store and have no problem traveling twice the distance that the closer O'Reilly's on Scarsdale to get great customer service from Assistant Manager James and his employees. I would give this store 10 stars if I was able to.
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April 2023 by jose gomez
O'Reilly store at 10900 Beamer this is my store to go whether I need an oil change or spark plug replace good quality parts that I can rely on thank you O'Reilly Team keep up the good work
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February 2023 by Brian Cooper
Wrong part given.....cost me a day of work.Bad experience
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January 2023 by Chris Vasquez
Terrible customer service from a male manager.
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December 2022 by Ana Vazquez
My dad and I went yesterday. The service from the elderly man was great! Very helpful and informative. You have any questions go to that man. I didn’t get his name but he was great! Best service
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October 2022 by Johnathon Webb
Very helpful people. Clean store. Reasonable prices.
