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November 2023 by Shawn L.
Had the worse experience booking with this company. I'm warning you right now. Try to book somewhere else if you can . JOCELYN was extremely rude for absolutely no reason. Any questions I had , she responded very rudely and with an attitude, as if I work there and should already know the answers. The car I was given was dirty , had a horrible smell. When I requested to get it cleaned or at least ran through the car was JOCELYN huffed and puffed and made me wait 10 extra minutes after waiting for 45 minutes for a car in general. Again. Don't recommend this place at all . 0/5 stars
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October 2023 by Angie B.
Great rates and good costumer service :) one of the best car rental places that I have experienced.
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September 2023 by Marissa Ortiz
Customer service is horrible! We waited 30 minutes for a shuttle, when we got to the store, the attitude of the employees was very much about “I don’t know” and I don’t care. The car we received had a broken tail light and the front plate was falling off, hanging by one screw. We asked if they could attach the plate (before we even saw the broken tail light) and they said they didn’t know, and if they could get someone, they didn’t know how long it would take!NEVER AGAIN!!!!
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June 2023 by Cassandra Lindsey
Rented a car online, there was nothing stating I had to pay a deposit upon pickup, in fact, my order confirmation said $0 due at pickup. I go through the hassle of finding a ride nearly an hour away to go pick up the car, to be humiliated when I arrived. The place was damn near impossible to find and now my best friend won’t even give me rides anymore after all the complications from this incident. My 7 year old daughter was devastated, we didn’t get to do the things I had planned for us. Thank you, I thought my life couldn’t get any worse but you proved otherwise.
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May 2023 by Brooks Williams
We spent an hour waiting for our car. Not waiting in line or talking to an agent - but waiting for them to provide the vehicle that we had reserved weeks before. We sat on the curb with our children in the Houston heat and waited for our car.When we returned the car with a small amount of sand - we were told we had “severely damaged” the vehicle and fined.I will never, ever rent from this company again.
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December 2022 by Jonathan B.
How to beat Payless at their own scam using their own language and terms and conditions.They will tell you that sli aka supplemental liability insurance is mandatory. They will then tell you your new total rental cost. But this total not only includes supplemental liability insurance.LDW @ $16.95 per day loss damage waiver aka SLI or supplemental liability insurance.After they tell you your new total rental cost they will have you sign on a electric pin pad and sneak the following optional addons abbreviated like so. These addons will be listed on your personal rental agreement.PAC @ $4.00 per day personal accident insuranceTGPP @ $4.40 per day Glass protection planERA @ $3.95 per day extended roadside assistanceAuto expreso @ $5.95 per day (you probably want this it’s tolls)Per their own legal language which is available on their website or…Ask for a copy of their rental policies which they have because they staple and give to every renter.Right on their own rental is the following language under section H“Where available and for an additional charge, if you have initialed that You accept the optional SLI at the beginning of the rental you will be provided with protection against third-party auto liability claims.A. If you have valid and collectible liability coverage, your coverage may be primary as to any coverage provided under SLI. If you purchase this option. “Every addon here is optional, and the language indicates so in their own paperwork.Finally if you don’t want to deal with these guys, go on Expedia and make a booking live with another rental company and take the shuttle back.
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July 2022 by Jay Kim
just make sure youre going to the correct place. payless has combined with the avis/budget building across the street from the original location.typical rental car place, they were doing construction when we arrived which wasnt a big deal. parking for this place is terrible.
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June 2022 by Bryan M.
If I could give 0 stars I would . The first car they gave me I could not get out of the lot . The second car had an awful smell . It smelled like a nasty locker room . Cross between bad body odor and funk . The people at the desk were very unprepared and rude . I will make sure and never use them again . I will also tell all my friends and family not to use them . Maybe it's just the Houston Hobby location but I won't be finding out about other locations . Again I can't stress this enough they were very trashy , rude and ghetto.
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May 2022 by Dan Geraci
Worst rental agency on the planet. Horrific service nationally, impossible to speak to someone who knows what they're doing. Avis people at airport were nice. If Payless is your only option, then walk!
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May 2022 by Yasmine A.
Renting from this company had to be my worst experience ever. The cars were dirty outside and in. The customer service could have been so much better. There were at least six insects in my car. I killed about five spiders in one roach this is unacceptable. I could have badly injured myself because I have a fear of spiders and they just came out of nowhere while I was driving. Horrible horrible experience I didn't recommend.
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May 2022 by Jessi Jones
I didn't have any problems get my rental car. The lady who helped us was really friendly.
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May 2022 by Chad Cameron
The vehicle was not super clean ( which I'll come back to), they seemed to charge me an extra day.I left my keys in Texas...I have a locator on my keys and after watching it over the Easter weekend it appears to be in the car. They must not clean the cars. I did all the lost and found steps. I have called about 12xs as my keys are now showing at the airport. I can't speak to a competent person to find out if they at the desk now or still in the vehicle. They need to hire better. All I get is broken English and transfers. No assistance or answers at all. The car drove fine no issues there.
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April 2022 by Cindy T.
Very dark parking lot that's not marked well. If you're not familiar, it will be difficult to find. My car was smashed in between some weird posts and pipes and a large SUV that was parked crooked so, I had to squeeze in (why are the driver's seats always pulled all the way forward?????), pull the car out, just to access other doors and put in my luggage. ANNOYING. The car itself was clean and I had no issues with it. The staff was ok except Shirley who was WONDERFUL! She is exceedingly friendly and a lovely way to be welcomed to Houston! The shuttle driver this morning, however, was blasting gospel music. Bad taste - not everyone wants to hear that.
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January 2022 by George Trombley
Made a reservation. Flew to Houston. Went to counter to get said reservation. Nobody was there. No signs. No anything. Customer service just said they were closed. Was a sign that said cars were available in the garage. Thought there might be someone in the garage. Search the garage. Nobody in the garage. Finally went across the hall to Avis. Started the process of renting a car. Started telling her the story. She said, "Oh, your rental can be through us." ??? Okay. Got the car. The next day my plans changed and I had to go to New Orleans. Very long story short, had to call customer service 3 times to get zero answers to my question about returning the car to a place I didn't pick it up from. Customer service didn't know the answers so they would put me on hold and then either hang up on me or put me through the phone tree again and have to wait forever to talk to another agent. Finally gave up and just returned the car a few days later in New Orleans.
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December 2021 by Trent Morgan
They took my money, refused me a car, refused me a refund, I will never get a car from here ever again accepted my money on debit card. Then expected a credit card, I repeat never go to this car rental company they will steal from you