Pet Supermarket is a pet store chain with over 200 locations offering more than 8,000 pet care products including food, toys, treats, accessories, and fashion. It provides services like grooming, self-serve dog wash stations, and VIP Petcare clinics in select stores, along with carry-out service. The business also works with local organizations on adoption and animal welfare events. Customer experiences with staff vary significantly. Many reviews describe the staff as super friendly, extremely helpful, and providing superb customer service, with specific managers noted as being very responsive, receptive, and helpful in resolving issues and finding products. One reviewer mentioned the store is well kept and organized, leading to a nice experience. Animals in the store are noted as being well cared for. However, other reviews present a different picture, with some customers reporting a distinct lack of engagement from employees, describing a vibe that they do not want to be there and wishing they were more friendly and helpful. One critical incident involved an employee making inappropriate comments about a customer's dog based on its breed, which was later addressed seriously by management. The store's product selection receives mixed feedback; it is described as very good and featuring high-quality brands, but also as not superior for certain items like cat accessories. A common complaint is that specific items, like multipacks of a particular wet cat food, are frequently out of stock.
So easy to give my pup a bath. And tons of products!
May 2024
Excellent customer service, they really care about dogs and cats there. Called on the phone before I went to get a product. Good experience.
March 2024
The manager Eddie was so helpful in helping me and I appreciated his help in finding a new food for my dog to try.The store is well kept and organized. A nice experience.
