PetSmart is the largest pet supply and services retailer worldwide, offering over 10,000 products online and in stores for a wide range of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop conveniently online with options for in-store pickup within two hours, and select locations provide services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. The store's staff can vary in helpfulness. Some customers praise the friendly, knowledgeable, and polite employees who make shopping enjoyable, especially highlighting staff members who assist with returns and provide excellent service. One customer appreciated the staff’s understanding and proactive approach during a stressful situation involving a pet food order mix-up, which was resolved at no extra cost thanks to the staff's caring attitude. Conversely, other reviews mention concerns about staff being less attentive or friendly, with some customers feeling that cashiers appeared more concerned with their phones and lacked professionalism. PetSmart also employs pet groomers like Jasmine, who is described as kind, patient, and informative. However, there are mixed experiences with grooming staff, with one customer noting a less professional interaction with a particular employee. Overall, PetSmart offers a comprehensive shopping experience with a focus on pet products and services, supported by staff members who can significantly enhance or diminish the customer experience depending on their attitude and professionalism.
Only stop here after I get off work, so I can use the wifi to let my ride know where, while waiting to be picked up from the NRG.
March 2025
Friendly staff and clean environment. Took my dog for training here and it was a great experience!
March 2025
Jasmine in the pet grooming area is kind, informative and patient but the short foreign girl with the big eyes that worked with her on 2/9/25 should find a new profession. I would never go back just because of her and her lack of professionalism. She acted as if she did not want to do the job she applied for!
