PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up their purchases at their local PetSmart within two hours. Select store locations offer additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. While the majority of customers have had positive experiences at PetSmart, there have been a few instances where the service fell short. In one case, a customer's scheduled grooming appointment was not properly documented, leading to an inconvenience. However, the manager, Emily, quickly addressed the issue, offered a 15% discount, and ensured the customer's satisfaction. Another customer praised the helpfulness of a staff member, Cam, who assisted them in finding the desired product. Overall, PetSmart is known for its friendly and knowledgeable staff, as well as its comprehensive selection of pet supplies and services. Customers have highlighted positive experiences with the grooming services, particularly praising the skill and attentiveness of groomers like Jessenia. With its wide range of offerings and commitment to customer satisfaction, PetSmart continues to be a popular destination for pet owners.
Leilani, Julie, and a third person (I’m so sorry I didn’t get your name) were very kind today. I had a challenging return, but they were all incredibly patient and positive about the whole thing (even though cat food juice spilled all over the counter…omg😅). I appreciated y’all so much! Thank you for your help!
December 2025
Had everything I needed for my pupper, easy to find, and some sleepy kittens for adoption. The cashier was so kind and offered my dog a treat, which my dog was all too happy to accept. I think maybe the cashier could have used additional help as the wait on the line was very long
October 2025
Always a pleasant visit! The store is clean, well-stocked, and the employees are friendly.
