PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, Doggie Day Camp, and pet adoption services. Reviewers generally have positive experiences, describing the stores as clean, with friendly and helpful staff. The prices, however, can be a concern for some customers. The grooming and training services are praised, and the overall experience is often described as a pleasant one, with the staff being kind, courteous, and caring towards both customers and their pets.
Kaleb at fry/-10 showed great customer service today, he greeted me and answered all my questions even with customers in line. When I thanked him for his efforts his reply was simple(if I was in your business I would want the same treatment) He should be applauded!!
April 2026
Very good customer service.. one lady always has a great attitude when helping with the live crickets..
March 2026
No real service ... My third visit to looks at pets with intention of buying but not one person to assist
