Planet Fitness is known for its welcoming atmosphere and a diverse range of fitness options, embodying the motto "We’re All Strong On This Planet™." The facility is generally clean and well-maintained, offering a variety of equipment for both cardio and strength workouts. Many members appreciate the friendly staff and the positive environment, particularly highlighting the enthusiasm of employees like Miss Lily. Some members enjoy the free small-group training sessions and the benefits that come with upgrading to the Black Card, such as access to massage chairs and nationwide gym access at a reasonable price. However, some reviews express dissatisfaction with certain aspects of the gym. Issues like cold showers and malfunctioning air conditioning have been reported, leading some members to seek alternatives. While some praise the staff for their welcoming nature, others feel that maintenance and repairs could be improved. Overall, Planet Fitness aims to provide a budget-friendly, no-pressure gym experience, making it a popular choice for many fitness enthusiasts.
Jordan is such a wonderful person! Really great customer service. Truly appreciate that!
July 2026
Love this place! The Trainer Nelson is so nice and very patient! 10/10!
June 2026
I called today at the Westchase location to ask for some information and the phone was picked up but nobody answered. I tried again a few minutes later and I received a busy tone. I called a different Planet Fitness which was the Beechnut location and Crystal answered at the first ring plus my questions got answered quickly.
