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February 2024 by Brennan Stansbury
Most pleasant experience I have had with a bike shop in Houston. Staff are very knowledgeable, provide excellent service and communication and prices cannot be beat. Whether you're looking for a new bike, custom build or tune-up; give these guys a shot.
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February 2024 by Kimberly Keck
I’m sorry to say I was very disappointed in my experience at Planetary last week. I bought a recumbent trike and was asked to wait while it was checked out. The bike was then put into my car without being fitted to me and I was told I could bring it back any time within 30 days to get adjustments made. A round trip from my house to the shop is 3 1/2 hours, so coming back to have it fitted wasnt going to happen. When I got the trike home, I found that the handle bars were in a different position than when I drove it in the store and the boom was longer, so I was not able to ride it comfortably. Also, the sales person didn’t know much about the trikes and made no effort to get answers to my question. I expected more from this store based on its ratings.On the plus side, the store has a good selection of new and used cycles and an indoor track.
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December 2023 by D/C B
Great place to get your bike repaired!
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November 2023 by Jane O.
We bought 2 Green Speed recumbent trikes today. Zach spent 2.5 hours with us.....schooling us in the differences between recumbents and letting us try the models we were interested in. He was awesome......knowledgeable, helpful and friendly! He was never pushy or impatient. We were deeply appreciative and very impressed with him. We highly recommend Planetary Cycles for all your cycling needs.
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October 2023 by Jeffrey Dao
Recently started visiting this shop since moving down for school and have had a great experience each time I was here. I got a new bike from them and they were very helpful at giving me a few options to try out. Additionally, getting a bike serviced here has been incredibly easy and they have done a great job each time. Would highly recommend!
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September 2023 by Isadora Mathias
Customer service provided by Travis was hands down the best part of our experience. Me and my boyfriend went to multiple bike shops to buy our first road bikes and we settled for Planetary because of the attention to detail, dedication, and responsiveness of Travis. He spent hours with us until we were sure of what we wanted, which made us feel welcomed and comfortable with the new sport. We bought 2 road bikes and all the gear from them and everything was of great quality and from reputable brands.
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September 2023 by Meredith Hackemack
Was on a hunt for a bike for my ex football player husband who is 6’10’ and weighty! They were so helpful and worked with us to get a bike for him. I also bought my bike here and have taken it in for service and they are always very professional and communicative. Highly recommend. Thanks!
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September 2023 by Steve R.
Great bike shop! They always provide great advice and customer service. Never try and sell you something you don’t need. They’ve been servicing my bike for many years.
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August 2023 by Cary Kuperman
About three months ago I decided to make a change from a bike to a recumbent trike.I contacted them through their website and Adam called me back. He was incredibly helpful. A couple days later I went down and met with Matt. We spent some time looking over new and used trikes. I ended up purchasing a used Gecko FX 26. It’s a beautiful piece of German machinery.These guys changed my life! I went from pedaling half an hour on a bike to two hours on the trike. Thanks guys!
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July 2023 by Jeff Howard
This shop repeatedly failed! Visited. Expressed interest in a bike. No follow-up. 2nd effort. Requested an estimate for updating a classic ICE X2 as well as help coordinating the shipment to their shop for work. They did not provide the estimate even when after another follow-up. Finally, they send me their hourly bill sheet. Clearly, they never looked at the bike and all the detailed information surrounding its needs...nor did they make any recommendations. They merely dropped the ball, made no effort, broke commitments without any concern. Why do I say no concern...emailed management twice. No response. Actions speak louder than words. In the end we ordered the tandem and two Tour level bikes from the competition.Matt is the one that was handling..rather, I should say he said he would. Since the unfortunate, disappointing and horrible experience I worked to get the rare X2 sent from UK. Recently, chose to have a custom titanium quad built. The reason this was a big deal is that my son has autism, needed a consistent fitness routine. The delays and disappointments adversely affected him, too.
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June 2023 by Tre L.
Great customer service from my initial window shopping, actual purchase, and follow up service. I'll definitely be sending them more business!
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February 2023 by Sean L
My wife and have been riding mountain bikes for 40 years. We just purchased a couple of Orbeas and some additional swag from Adam at Planetary Cycles, and raced a 12 hour this past weekend in Warda. We love them! From cutting down the handlebars and installing tubeless tires to perfectly adjusting the pressure and rebound on our Fox shocks, the staff has been very helpful getting our bikes set up just right. Thank you!!!
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January 2023 by Sebastián Guerrero
Great service, and the guy who attended me is very knowledgeable about the maintenance of my bike. I really like the store and have a lot to offer. Came out of the store very satisfied. 10/10
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January 2023 by David McNally
We have bought three bicycles here, lots of accessories, and do all our maintenance with the good folks at Planetary Cycles. They are professional, knowledgeable and friendly. And they stand behind their services. Highly recommended!
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November 2022 by CR
All bike shops have knowledgeable staff. The guys who work here take it up several notches by being super nice and professional. Double win! If I could give them 10 stars, I would! Thanks guys!
