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April 2024 by Thomas Massink
Kind staff. Personal approach. Would recommend.
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April 2024 by Susan Faison
I have been a credit union member for decades. Joined when I was with Southwestern Bell. Recently spoke with Leslie Paulus and Toni who helped me tremendously with my financial questions. They were professional, kind and explained so much. I had forgotten all the benefits of being a Primeway member. We don’t have one in the DFW area. Very thankful for their patience and help.
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December 2023 by Lynshell L.
I only have this credit union due to my auto loan there. I don't care for them enough to conduct daily business with them. I have never been late on a payment. Suddenly, I receive a letter stating l'm behind and have received a credit marker. Now mind you, we are in December, and they're claiming I missed a payment in February. So I'm a month behind, and I don't receive a phone call or a letter in the mail until the credit marker hits last month. I'm uncertain about this credit union. That's poor business practice. You call last month to discuss the past due, but I didn't make a payment in February? That's bs.....
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June 2023 by J. .Rios
Excellent customer service
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May 2023 by Jacquelyn McKnight
Great Banking family. Mr. Tony, Ms. Tiffany, Tara, Evelyn, Lisbeth, Sandra and anyone else I've missed. Thank you.
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April 2023 by Dolly Hendry
I appreciate the customer service at the Heights location. I am a small business owner and Primeway FCU have remote banking that help me do business every including Zelle.
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December 2022 by G Clinkscales
My experience was not drive-thru, it was Heights walk-in lobby. My experience is consistent excellent customer service for many years.
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December 2022 by Rick LeHelland
I only Trust Tony Allman and Tiffany Poole to help me make financial decisions; they are honest, brilliant, and kind ! I’m very grateful! Do yourself a FAVOR and join Primeway Federal Credit Union and stop getting overdraft fees and banks eating up your paycheck; REALLY, THE BEST FINANCIAL DECISION I EVER MADE !
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October 2022 by Toni R.
If you want a real resolution to your problem ask to speak with a manager. I called because there was over $1000 of fraudulent charges on my account. The person I spoke with initially said it would take 7-10 days to get my money back and everything would be done through mail. I was livid but I'm glad I asked to speak with a manager. She called back within less than an hour and had already resolved the issue. Now I do wish they had a better fraud alert system. I did not know this had happened until I received a low balance alert over a day later. I've been a member for 20 years, I have checking, savings, joint checking and savings, and auto loan with them so I do not want to have to leave. I'm still skeptical but glad the issue was eventually resolved.
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March 2022 by De Harper
Been with Primeway since I was 17 and will be with them until I die! Great Bank
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February 2022 by Monica de la Cerda
Stunned to be charged a fee to cash a check. I didn’t cash it. Maybe I am naive but a check is a promise to pay and now that promised amount has been diminished by incurring a fee. Feels very predatory but maybe that’s the goal.
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January 2022 by julio escobar
Great customer service, the people there are very nice and polite . I have great experience that I always go there
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December 2021 by Shawn Adams
I have been a member of this credit Union for almost 10 years.. Have applied for car loans twice and a personal loan on yesterday for 3000...and have the funds currently in my account to back the loan and get denied every time.. But I was approved in minutes at another institution in minutes for 3500 with a cheaper interest rate. Got denied there for auto loans and get approved everywhere else. What a waste of my time... Yet I can walk in today and get a holiday express loan for 1000.00 at 18% interest. It is my opinion that your institution is not in business of helping good people but instead trying to make a quick buck. I will be looking for a new credit union.
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October 2021 by s
We have been members for over twenty years and the personal approach works for me. Very professional, prompt and Tara Houston from the Heights and the Management Team personal touch complete a good experience. Very informative of services and products offered!! One atop shop and I can focus on everything else while my banking is secure
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July 2021 by Shequitha Harrell
Daniela was nice she helped me figure out what I wanted based on my needs.
