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June 2022 by huey bummy
There's a reason the parking lot is empty. Go somewhere else, this place doesn't have a clue. Why bank somewhere small with no one else? Too limited.
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June 2022 by Karlene B
DECLINED to WITHDRAW!!I entered the location to withdraw money. (instead of ATM for safety) because the bank is located in a high crime area. I provided my card, and my temporary DL by DMV (along with original, until new one comes). I was told that they don't accept temporary drivers licenses. Before I could pull out my state ID, the bank teller tells me to use the ATM instead " if I know the pin"........I have closed my account, and withdrawn all of my money, and reported to the TDB, and the FR.
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May 2022 by Bannana mae
DECLINED to WITHDRAW!!I entered the location to withdraw money. (instead of ATM for safety) because the bank is located in a high crime area. I provided my card, and my temporary DL by DMV (along with original, until new one comes). I was told that they don't accept temporary drivers licenses. Before I could pull out my state ID, the bank teller tells me to use the ATM instead " if I know the pin"........I have closed my account, and withdrawn all of my money, and reported to the TDB, and the FR.
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February 2022 by Cameron Bern
It is like they take pride in providing bad customer service. There is never any customers in the branch, so clearly the word is out.
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December 2021 by Fox E.
Cheaters never prosperity... only honest people bank here. Prosperity is one of the many banks that we've been considering trying. We need to get some brand new bank accounts, so then this will perhaps be one of them. We're looking forward to coming back. There are some locations I haven't been to, and a couple that weren't so good, but this one is good and s close to some of my favourite food places on Westheimer.
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October 2020 by Nicole Franklin
The employees at this branch are always helpful and kind.
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August 2020 by Alan Bern
I have twice tried to reset my online password using their dial in system. Twice I have sat on hold for over 30 minutes so I decided to go to the branch for help only to be told I need to call into the customer service center.
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June 2020 by Somewhere Off The Map
I recently opened a new account at this location and the employees were all kind and welcoming. Osmara the teller is always there with a smile and very kind as well, so far it’s been a great experience!
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December 2019 by _Trin_T
This bank is the worst and I’m glad I wasn’t with them when I thought about opening my account with them years ago. They charged you 1.5% from the total amount of the check that you want to cashed just because you’re not their customer while at every other banks they only charge you $8 or $10 max. This bank is worst just like those cashing check places where they love to rip you off from your money. Now I understand why there hardly any customers with this bank whenever I passed by any of their locations.
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May 2019 by Adoracion Montgomery
The employees at this branch are always helpful and kind. Thank you all for everything you do!
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October 2017 by Daniel Mack
This is the Absolute Best Bank I have ever done business with !
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November 2016 by JV JV
Slow service
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March 2016 by John Hernandez
Excellent