This Houston Public Storage offers free reservation with no commitment and an online eRental option to skip the counter. Reviews highlight outstanding and excellent service, with staff noted as very helpful, understanding, and empathetic, going above and beyond to check on units, waive fees, lower payments, and confirm moves. The move-in process is described as super easy. Some customers suggest accommodating longer hours in the summer, as it is better after sunset for loading or unloading. The location offers personal attention and a convenient, helpful experience.
I had a very smooth and pleasant experience with Public Storage. The experience was made very fast and easy due to the great customer service Desiree provided.
June 2024
Ms. Rachelle was very helpful I was worried about my things getting damaged from the storm and she said sure she checked to see if my unit was fine. It’s good to see good people that help like that.
January 2024
Desiree was so helpful. She was able to waive my late fee and also researched in order to lower my monthly payment due to inflation. She was so understanding and dealt with me with empathy. Great customer service!!!
