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March 2024 by Carolyn Fahey
Every time I’ve been to this store the clerks are both smug and don’t really seem to know what they are doing. Will avoid this location in future
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March 2024 by momo
Long time customer of REI in the PNW. The selection here is decent, employees are super helpful and friendly. This was my first visit here in Houston. I was leaving the register after a purchase and the woman behind the counter told me to have a blessed day. I would have hoped thank you was enough, giving blessings should be reserved for folks you are familiar with. You can’t assume every walk of life that comes into your store is religious.
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March 2024 by D Crasto
Signs saying "Men's" and "Women's" would be helpful. I asked a short, 50ish employee where Men's clearance was and he took me to women's clearance. My wife hates shopping here, because of the lack of signage and unhelpful employees. On checkout I was trying to choose "Email only" for the receipt but the impatient cashier printed the receipt before I could choose. There were zero customers behind me.
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February 2024 by Christine
A great place for outdoors supplies. Hiking, biking, running camping. High end, well constructed clothing footwear equipment. And extremely helpful staff
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February 2024 by Hossein Mohammadizadeh
If you're looking for high end hiking or rock climbing gear check out REI at Voss and Westheimer !
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February 2024 by Georgiy Kolo
I really liked this store, I found a lot of quality things in it that I wanted to buy.
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February 2024 by Jack Greer
Got some snow pants as a gift went to exchange them for correct size and they wouldn’t do it unless I had a receipt. It was a gift. Was able to have the person who gave it to me send me the email confirmation receipt but need better return policy. It had the original tag and everything.
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January 2024 by Samuel Smiley
Good store. Lots of camping and bike related stuff. Quality on the high end. Good for climate and sport specific clothing.
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December 2023 by Nat Rose
I love coming here to shop for my hiking gear and outfit. I have a membership, and when I buy things from here, my items are uploaded into my membership account. If I lose my receipt, I have a copy of my purchases online. They have sale areas or second-hand items you can buy cheaper than their new price.The staff are helpful, and there are always new things to find at this location. I love coming to REI for all my outdoor gear and needs.Recently, I was here to shop for outdoor gear and outfits for my Iceland trip. I mainly bought base layers, hiking overalls, and winter jackets. I know that every time comes with an expensive price, but they last a long time! Every item is worth the investment.
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December 2023 by Christopher Wall
I had a horrible experience ordering online, they seem to be unable to cancel an online order, until it gets to the store then you can cancel. I have never heard or seen a website that will not let you cancel an order that has not shipped yet! Last time I buy anything from REI! I can order from the manufacturer’s website and they allow you to cancel a wrong order! So long REI…
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December 2023 by J. Alan
Who doesn’t love a good REI store?? While this ain’t the biggest I’ve seen, people here are alway nice and friendly. I can spend hours buying stuff I didn’t know I needed. Love it!
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November 2023 by Lesly Roman
Zachary at the front was so kind and welcoming! He helped me with such grace and I didn’t get the young mans name at the shoe department but he was very helpful too! I love coming here for my extracurricular needs because everyone is so kind!
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October 2023 by Rachael Logue
I went in today to check out some climbing shoes, I've never visited the store before. I didn't end up buying anything but I came here specifically to shout out the above and beyond customer service by Tracy and Hannah. They were interested, engaged, and super helpful. Can't say I'm a massive REI person simply because I don't do a lot of the activities it's designed for, but if I ever do, I'll be back cause those employees took such great care of me.
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October 2023 by Mark Nesslage
Great store. One of the sales associates, Dario, is always extremely helpful and knowledgeable. I always seek him out if I have questions.
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October 2023 by Karen M.
I love this place. Super friendly staff. No issues returning items. Very helpful. They are very helpful with the dressing rooms as well. I highly recommend this place for all your camping and hiking gear .
