REI is a well-regarded outdoor retail store that specializes in high-quality gear and clothing for activities such as camping, hiking, biking, skiing, and water sports. The store offers a wide selection of brands including Patagonia, The North Face, Arc'teryx, and On, often providing great deals during sales. Customers appreciate the convenience of online ordering with in-store pickup, making shopping quick and affordable. The staff at REI are known for their excellent customer service and knowledge. Associates like Mika, Larry, Marco, and Sebastian are praised for their patience, expertise, and willingness to help. They assist customers with product selection, answer questions thoroughly, and even help with installations, ensuring a positive shopping experience. Many reviews highlight how staff members go above and beyond, offering advice tailored to individual needs and budgets, and making even complex purchases like roof boxes or bikes easy and enjoyable. REI also emphasizes its membership benefits, providing additional discounts and savings. Customers often leave with a better understanding of products and feel confident in their purchases. Overall, REI is seen as a friendly, knowledgeable store that caters to outdoor enthusiasts of all experience levels, making outdoor adventures more accessible and enjoyable.
Helpful and informative staff. Helped me make a bike purchase.
September 2025
The bike shop was great! Kind staff that took time to explain everything and provided great tune up service for my bike
September 2024
Great shopping experience. Thank you Marco for your patience and expert recommendations and finding us the best fit shoes. We joined the REI Co-Op membership and we now understand all the great benefits of the membership... Thank you!
