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January 2024 by Ray G.
Went to the branch by Woodforest. All I wanted was rolls of half dollars and pennies. They told me them don't have any. The teller went to the teller manager and came back saying they didn't have any..... really.... but if I go to the branch on Fairmont they are always willing to help me. I don't have a lot of money in my account.... but they have my auto loan there. This branch lacks the professionalism to take care of their customers, those with a lot and those with a little....
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January 2024 by LOL Nah
THIEVES. Shell has been stealing money from my savings account for several years, and says they cant return more than a single years worth of fraudulent fees. To anyone else they steal from, contact the CFPB and the NCUA. The bank doesn't care about stealing from it's accounts, but it will then the federal government gets involved.
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December 2023 by Cheree R.
I would give this bank a zero but everyone that works here is Hispanic not fair!! Also if you are in between jobs or miss work they do nothing to help you! I was with him for 25 years and I'm definitely leaving Shell Federal credit Union
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November 2023 by Jason B.
The worst credit union out there. Stay away, they will lie a deceive and hold information. Dont deal with this bank ever
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November 2023 by rosalynn Walker
I have never experienced racism in my life. this bank was horrible. I mean, I have never seen such unprofessionalism in my life. every check that I brought to them. They had some crazy reason why they couldn't deposit it Or cash it, they can't hold in my check to the light. Being disrespectful in front of other customers and clients being rude. Telling us that we could get out and we didn't like the way they ran their bank. Well, we don't want to be treated differently. People in the world have money and have business. Es they need to take care of and yawl. Were totally disrespectful and I would never suggest this bank to anyone
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October 2023 by The W.
Worst financial institution ever. Customer service non-existent. The branch tellers and phone agents are rude and condescending buttholes. Constant issues with debit card declines. Ridiculously long holds on check deposits. The funds availability disclosure states your deposit may be subject to delay "if we think a check you deposit will not be paid." Translation, if you have a darker paint job your deposit is suspect and will be held. I don't have time to play games with clowns that seem to take pleasure in controlling and making it as difficult as possible for me to access MY MONEY!
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October 2023 by Phyllis Durden
I love everything and everyone at this Shell location.The whole crew is loving
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September 2023 by P
Diana Avila offered excellent customer service. I went in on a Saturday and left with a brand new Shell credit card.
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August 2023 by Armando Garza
Please fix your ATM. Its always out of service. I really need to find another bank.
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August 2023 by Aamir shine
I have 3 accounts here. Always a pleasure to seal with the Pearland location.
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July 2023 by ereka gipson
Bank atm deposit is not dependable. Took my money and I had to wait till Monday for them to correct. I have so many late payments because my money was stuck in atm and Saturday they told me they will fix and someone will call me. I never got a call Saturday and my account was overdrawn and I was charged insufficient funds fees for return payments. I asked to see if they could do anything about my late payments that were inconvenienced due to thier faulty atms and no help was provided I wouldn’t recommend this bank. Read the reviews they are very accurate
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July 2023 by Irizabeth Gutierrez
The staff is so rude especially the lady with the blue shirt and blonde hair with braces and glasses literally is your job to help us i don’t understand why she was being so rude about helping if you don’t like your job then quit .
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June 2023 by Yessica B.
Worthless piece of shit of a bank. Make decisions on closing my debit card with out authorization, telling me am on collection, this bank is the worse now, stay away from this bank.
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May 2023 by MICHAEL DAVIS
Always an easy adventure me.ber since 2017 favorite part instant debit card replacement! 24/7 customer service number
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May 2023 by Escobar Advertising
❤️???I like this bank, easy to work with, I refinanced my 2 care here, low interests compared to another lender, I like that they don’t have over draft fees and they don’t need you to have a minimum balance.Plus I got $250 per car promotion x 2 cars = $500closed my old bank account at Bank of America, bank fees bank fees more bank feesI like simple, good knowledgeable staff, they actually have people to talk to, real humans not robots ? or drones like my old bankI like this credit union ?❤️?
