Shell Federal Credit Union is an amazing bank with outstanding workers. The staff is nice, chill, good, knowledgeable, friendly, and informative. They are easy to work with and actually have real humans to talk to, not robots or drones. Customers report an overall good experience, especially for first-timers. The credit union offers low interest rates and awesome APR rates, particularly for auto loans and refinancing. They provide promotions and do not charge overdraft fees or require a minimum balance. This contrasts with other banks that have many fees. The service is described as simple and worth a potential wait, as staff can significantly lower monthly payments and APR quickly. Shell Federal Credit Union is highlighted as helpful when other banks do not allow accounts or loans, making them worth keeping as a main bank.
Front desk lady is nice and attended me nicely, lady who helped me set up my checking account was chill and answered my questions. Overall good experience since this is my first time going with a credit union
October 2023
I love everything and everyone at this Shell location.The whole crew is loving
September 2023
Diana Avila offered excellent customer service. I went in on a Saturday and left with a brand new Shell credit card.