Southern Tire Mart is a well-established tire business serving families and commercial clients across the southern United States since 1973. Known for offering America's favorite quality brands, the company provides a wide selection of passenger and commercial tires, including semi-truck tires, at competitive prices. Their mission is to deliver the latest parts and products with excellent service, making them North America's #1 Commercial Tire Store. Customer experiences highlight both positive and negative aspects. Many customers praise the friendly and professional staff, especially mentioning staff members like Adam and Stephanie for their helpfulness, clear communication, and genuine care. One customer appreciated Adam's prompt assistance, working over the phone to find the right tires and even locating the nearest location for pickup, showcasing dedication to building customer loyalty. Stephanie received high marks for her excellent customer service, guiding clients through account setup and payment options, which made the process smooth and stress-free for trucking company owners. However, some reviews mention long wait times, slow service, and frustration with delays, such as waiting 45 minutes to cash out or feeling that customer time was not considered. There are also concerns about inconsistent service, like not inspecting tires for warranty issues or copying driver’s licenses, even for long-term customers. Despite these issues, the company's staff, especially Adam, shows a willingness to make things right and improve customer satisfaction. Overall, Southern Tire Mart combines a broad selection of tires and parts with attentive staff, aiming to serve both individual drivers and commercial clients with quality service and products.
Customer service is the best. But employees are late to work they supposed to open at 7 AM and they came in around 7:30 to start working at 8 AM
May 2025
My friend Daniel Leyva recommended this place and now I will recommend it to all my friends. 👍
April 2025
Great location to get some great tires,these guys get busy so you might have to wait in line longer than your usual impatient self, but when they get to you make sure you’re specific about what you need and want.
