The Open Box, LLC is a highly regarded furniture store known for its responsive and helpful customer service. Customers have praised the quality of products, including accent chairs, nursery gliders, patio sets, and sofas, all of which match descriptions perfectly in terms of color and dimensions. The delivery and assembly services are professional and timely, ensuring a smooth experience. Transparency is a key aspect of their business; they encourage customers to inspect items thoroughly, as demonstrated when a customer was informed of a minor flaw in a patio set. In cases of issues, such as a broken TV console, the team promptly orders replacement parts, showcasing their commitment to customer satisfaction. Overall, customers express high levels of satisfaction and appreciation for both the products and the service provided by the husband-and-wife team at The Open Box.
Happy with my purchases! I purchased a Ninja coffee bar, and the items in the box were brand new! Literally, it was just the tape on top of the box that was open. Great pricing, great communication, and great customer service! Thank you!
June 2025
Good quality and good prices bought a sound bar speaker and I’m more than satisfied, will recommend no doubt
December 2024
Very responsive and helpful! Accent chair and ottoman was just as described. Color, dimensions and overall product. Delivery was professional and within the scheduled time. It fits perfect in the space. 100 percent satisfied with the product and customer service.
