About The Sam Houston Hotel, Tapestry Collection by Hilton
The Sam Houston, Curio Collection by Hilton is a historic hotel in a great, walkable downtown Houston location with plenty to see and do nearby. Guest experiences are mixed, often centered on the exceptional service and ongoing operational inconsistencies. The staff are consistently highlighted as a major strength, described as nice, accommodating, helpful, polite, kind, and amazing, with service that feels impeccable and from the heart, making the place feel like home. The rooms are generally found to be clean, well-kept, peaceful, and well-appointed, with some guests enjoying newly renovated, spacious suites. Positive notes include great water pressure and hot temperature in the showers. However, several drawbacks are repeatedly mentioned. Wi-Fi connectivity is a frequent issue, reported as an inoperable or unavailable inconvenience in some rooms. The restaurant, while praised for great food and drinks of excellent quality by some, is criticized by others for bland food and inaccurate hours, including closures during posted breakfast times. Other noted cons include the lack of in-room USB outlets and refrigerators, very expensive valet parking without a self-park option, and some cramped bathrooms with fluctuating water temperature. While some guests note visible homeless individuals nearby, they also report never feeling unsafe, citing the presence of hotel valet and evening security.
