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November 2023
Wish I read the reviews first. Been waiting in line after a long travel day for 45 minutes. Next time I will happily pay more money for a rental car to NOT have this experience. They share a counter with Dollar and are the only desk with such a long line. Lesson learned!
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November 2023
The wait was tooooo long. I had to wait 45 min IN LINE to pick up my car. Only 4 people working the counter and then two went on break/lunch?! On a weekend day too! Line was wrapped to the Hertz counter at IAH. Ridiculous. Do better Thrifty!
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July 2023
The worst service ever. Very long line at the counter and very bad attitude. No pre check in service like enterprise or hertz. Rude employee at the car pic up station too. Overall two and 1:30hr to get the prepaid car. I would never use them again. Even though I had the bad service the car was nice and clean.
