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September 2025 by Travis Hooper
Fast efficient and friendly
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September 2025 by Kathy Boriskie
Got to the store on Saturday at 3:55door we’re locked they came out and said they could close 5 minutes early. Very unprofessional.
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August 2025 by Rose Bowman
This UPS store is on fire they are the best!!!!!
From the customer service to the efficiency of the services you need ! Thanks so much such a great team and staff!
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August 2025 by Juan Jesus Pena
The best place in town.
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July 2025 by Daniel Sanchez
Worker stole an item from a package sent me. Had a family member pack some stuff I left in Houston, they took photos of the items on the scale & then shipping label. What arrives at my house is a box with 2 different tapes, missing the only niche collectable item in the package. Horrible store
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July 2025 by Gary Leger
I realize you have a dead end job, but customers still need to be greeted and service needs to be friendly. Today you could tell there was tension and people had better things to do.
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June 2025 by Baby Girl
⭐️⭐️⭐️⭐️⭐️ Amazing Experience – Highly Recommend!
I had the absolute pleasure of being helped by a young woman who made my entire experience unforgettable. She’s African-American, with the most beautiful, puffy curly hair that immediately caught my attention. Not just because it was stunning, but because it matched her vibrant personality perfectly.
From the moment I walked in, she greeted me with a genuine smile and such a welcoming energy that I instantly felt comfortable. She was knowledgeable, patient, and took the time to really understand what I needed. You could tell she cares about people and takes pride in what she does.
What stood out most was her confidence and kindness. She made me feel seen and valued, something that’s surprisingly rare these days. Her sense of style, her curls, and her calm professionalism all added up to an experience that was truly top-tier.
I can’t recommend her enough. If you get the chance to work with her, you’re in excellent hands.
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June 2025 by Estela Villarreal
Very rude young blond. If you don’t like customer service you shouldn’t be working here. She needs to learn how to help seniors on the Amazon return app. Just so unfair. I have my receipt to prove I went there today. I will swing by to talk to management
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May 2025 by Zachary Zuckerman
Vanessa was awesome so helpful during my fight with Amazon. Highly recommend this spot because of her!!
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May 2025 by Trinity B
I love the UPS Store but this location gave me a headache and since my departure from there I have had issues regarding my returned items actually being delivered to the designated location. I returned a pair of Ugg shoes a while ago & received my receipt. I did make note that the shoes weren’t immediately packaged up, which others locations typically would do. However, as long as I had my receipt, I didn’t think too much of it. Please note: It was only one other customer in the store when I arrived early afternoon. Since then, I have been refunded then recharged for my items not actually being delivered from UPS. Allegedly a candle was sent back to the Ugg store & not the shoes. I would hate to believe that a worker here kept the shoes. However, I do know that I called a few times and was met with employees who showed no interest to assist and kept asking me to send a email. (Which I did awhile back ago & still have yet to receive a response email back) I have faithfully used UPS for years and have not had any issues relating to my items not being returned until I entered this store. Now I am having to prove I sent the shoes back. There needs to be more developmental training here and better understanding of protocol amongst the staff.
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May 2025 by Kim S
You are supposed to be open today. Change your website if closed on Sunday.
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May 2025 by Alejandra Castro
I hate using this store so much they’re all so slow and rude.
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May 2025 by Zakai
Alexis is very helpful in helping me set up mailbox
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May 2025 by Gregory Pachar
They’re really friendly I like it nice service they even complimented my shirt I’m happy :)
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May 2025 by K B (KD)
On May 2nd, 2025, at around 11:50 AM, I visited your office to use the shipping services. Upon arriving, I placed my items on the empty counter. An employee named Alexis asked me to move my packages so she could use the scale. I complied, and a few moments later, she asked me again to move the boxes to a different scale. Although I felt uncomfortable, I followed her instructions.
While she was slowly scanning my first package, a white male customer entered. Without any explanation, Alexis stopped helping me and immediately began assisting him instead. At that moment, I felt discriminated against because I am Asian.
Unfortunately, this is not the first time I’ve had an uncomfortable interaction with Alexis. In the past, I tried to give her the benefit of the doubt, thinking she might just be having a bad day. However, after this recent experience, it’s difficult to ignore the pattern. I left the store feeling deeply hurt and disrespected.
This is supposed to be a country that values fairness and equality. It is upsetting to feel treated differently based on race. I hope you will take this situation seriously and provide proper training to your staff to ensure that all customers receive respectful and equal treatment.
