The UPS Store in Houston offers expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. It is locally owned and operated. Multiple reviews highlight wonderful, excellent, and top-tier customer service from the staff. Customers describe the experience as amazing, unforgettable, and highly recommend the store. Reviews frequently mention helpful, professional, and knowledgeable employees who provide great service. Staff members are noted for being patient, efficient, and having a welcoming energy that makes customers feel comfortable, seen, and valued. Their confidence, kindness, and calm professionalism are praised. Specific services mentioned include help with shipping a package, printing hundreds of copies, and assisting customers where English is a second language. The overall sentiment is that this location provides a truly wonderful experience with excellent service, leading customers to call it their favorite and state they will definitely return.
I love this place! Kassy, Kimberly, and Comfort have the best customer service and always keeps a smile on my face. They keep the line moving and customers satisfied!
June 2026
Even though the store was packed, the employees there was very attentive. There was an employee by the name of Kassy that stood out the most. She was very friendly and cared for my order while helping out other employees.
May 2026
Comfort was a delight to chat with while handling everything I came into the store for. Her laughter and smile was so contagious that I couldn’t help but smile back. You guys need more people like her. Super friendly and all around good energy to be around.
