Victra is a Verizon Authorized Retailer in Houston, TX that strives to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Employees are described as knowledgeable, dedicated, kind, helpful, understanding, courteous, and capable problem solvers. They provide very friendly service, answer all questions thoroughly, and offer assistance above and beyond, even staying late to help set up new devices. Staff members are noted for being aware of customer budgets, not just trying to make a sale, and for offering helpful promotions. Customers report great results, such as smoothly transferring service and getting devices to work very well, leading to delight. The positive, trustworthy service has made customers choose this specific location over others, and they highly recommend the store to others.
Came in and was probably helped and extremely friendly service! The young lady helping me was fabulous. My phone kept turning off and she immediately help me with an upgrade and turning on a new phone.
December 2024
Tony helped me pick out a new phone last night! Offered me a promotion I didn't even know I had and was able to get it in the cutest color! He was very kind and answered all my questions I had. Above all, he stayed an hour later after closing to help me set up my new device! Definitely an asset to the Verizon Wireless team!
November 2024
Marc is awesome! Very helpful and quick and made the whole process easy
