Verizon, the local authorized retailer in Houston, TX, strives to provide the best possible experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The knowledgeable and dedicated store consultants and managers aim to connect technology to life in a trustworthy, fun, and profitable way. Customers have had varying experiences at the Verizon store. Some have found the store quiet and efficient, with the desired product in stock, while others have encountered issues with activation and technical support. However, many have praised the excellent customer service, with staff members like Timothy and Sammy going the extra mile to assist customers and ensure a smooth process. Overall, the Verizon store has received positive feedback, with customers recommending it for their phone-related needs.
The customer service was amazing Andre was the person helping me and he was the best he was very helpful, polite and nice.
February 2024
This is the 4th Verizon store I’ve visited since I moved over from AT&t. Hands down the easiest experience I’ve had. Great customer service. Timothy went the extra mile to help with my WiFi box situation, meanwhile helping other customers! Big applause for making everyone feel like a priority.
January 2024
Replaced screen protector and got excellent service!
