Wells Fargo Bank

Most Recent Comments

• April 2025 by Danda X
  Very good experience!
  Very good service 😊
• February 2025 by Sandra Pipkins
  I went to well Fargo yesterday I wanted to open a account o had a 5000 check. I signed in . But they go by appointments which I didn't that. I never been to a bank where you have to make appointment. And then they told me it was a 2 to 3 hour wait. Nope I was not waiting that long. So I went to Chase Bank. I wish I could give you a zero
• January 2025 by Nataly Garibay
  My experience was awesome! The coworker Perla Ramirez give me an awesome job!
• December 2024 by Karem Oliveros
  So we walk in at 10.35am with the intention to open an account for a kid. Three people sitting around doing absolutely nothing, allegedly waiting for one appointment at 11. Three people. Three.
  We were told they could add us to the waiting list and said they recommend setting an appointment specially on Saturdays and that there was only one banker. Just to go seat in the conference room to talk while they wait for the appointment to show up. My question I guess is what are you paying all these people to do? You can’t be a little proactive and jump in to not loose a new client? Very status quo … And quite frankly concerning you need three people in the building and only one is working? Is that one person ok? Are they being overworked? One person, blink of you need help ….
• October 2024 by Jorde Griego
  It’s disappointing when my husband has an unsatisfactory experience each time he leaves this establishment. Moreover, the encounter is with Ms. Rebecca every single time. We handle our primary banking through Capital One and we have never been asked to sign the back of our cards to make a withdrawal. I personally bank at Chase, and I have never been asked to sign the back of my card to make a withdrawal, even with large amounts. It is puzzling and quite frankly annoying when Ms. Rebecca demands my husband to sign his card each time he wants to make a withdrawal. It’s even more puzzling when I am not asked to do the same from the same exact establishment. The final straw took place last week when Ms. Rebecca blatantly gave incorrect information to my husband. She advised she was unable to approve his check “due to the type of check” that was presented. She demanded for my husband to visit a PLS as her branch was unable to help in any way shape or form. She was persistent in advising my husband to visit a PLS establishment as this was the only option to cash the check. This contradicts Ms. Rebecca’s statement and actions of her employee who was initially assisting my husband. Furthermore, Ms. Rebecca stated “ Yes, you have to go to a PLS to cash this. Their fee is only $5 or $6 but ours is $7.50 if we were to cash this here. It’s best you cash it there.” Upon checking with PLS the fee was actually $114.56. Also, after visiting and explaining the situation to another branch they advised the information I was provided was in fact INCORRECT. The “type of check” as Ms. Rebecca implied is not an applicable reason to deny the cashing of my check. Moreover, this could have been resolved by calling to verify the status of the check in which no one bothered to. I would hate to work underneath a manager who does not share a similar passion for helping others and at the very least provide correct information. If Ms. Rebecca was unsure of the fee charged by PLS, advising us she was unsure would have been the best option. Lastly, being honest and upfront about her intentions, interests, and/ or concerns could have not only saved us a hefty fee but a headache as well. Thank you for the “help”.
• September 2024 by C R
  The lady that works there super racial and racist, disrespectful (she said is the manager)
• July 2024 by Karen Caton
  At 2:15 pm I have been waiting more than 45 minutes just to get a single document notarized. This is ridiculous!
• May 2024 by loc ngo
  Came right when the bank is open at 9 am to access my safety box. Was told to wait couple minutes and ended up waiting for more than 1 hour because "Noone was available" even there were not a lot of customers at that time. The check in took 5 mins but I had to spend almost 90 mins there?
• April 2024 by Ken Jones
  If I could have give a negative I would. As a black business owner I felt I was profiled by Rebecca who didn’t look at my check and refused to serve with out even checking to see if I had a account there and tells me to go to chase bank, who does that and the manager saw it all and apologized but corporate don’t want to do anything about it sighting no evidence and it have cameras to show the manager dealt with us meaning my customer and I who was there depositing a two party check. The manager checked my account and repeatedly apologized and referred me to the other banker
• March 2024 by Little Light
  Wish I could give zero stars. Very upset. Definitely not opening our business accounts here anymore. Horrible branch! I am closer to this branch and I hardly have to go inside the branch but I needed to get a couple of things done. No one Acknowledged me as I came inside. I had to ask someone for help. Needed to speak to a banker. They told me to call the 1800 number to do it or call the branch and schedule and appointment. I asked, “so you’re telling me I have to do it myself” she answers, “yes.” Did not see other clients. Ladies (seemed banker and manager) were talking and laughing in the office.Horrible. Horrible. What’s the point of a bank of they don’t wanna help clients. No wonder this branch is always empty and the one down the street is always packed. Definitely needs some kind of change. Driving clients away.
• February 2024 by Carolyn Johnson
  Front desk, poor customer service, actually lied and said I wanted to sit before she checked me in
• November 2023 by Smooth Sensations Aesthetics and Recovery
  Bankers are against doing any type of work. Please choose another location.
• November 2023 by Ken Grays
  This branch is so messed up it should be closed. The problems you hear about Wells Fargo could all be present here. They talk over you refuse to help resolve problems and do not address customer issues. They refer you to call a 800 number and that is the reason for my visit. I’m going to another branch down the street if I get the same service there I will be closing my accounts. It is sad that this is the state of banking in Northwest Houston today.
• October 2023 by teresita guerrero
  10/24 /2023 my experience was good overall the lady that’s not really there the one that rotates in branches was the one doing the greeting asking questions to help us find a solution . while another lady at the register that only speaks English was so rude and will speaker over you and get frustrated so fast to the point that we can even tell .
• August 2023 by Tai Nguyen
  New staff, have no ideas what they doing. They look lost. My last time going back here or better off change to different bank.