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July 2025 by sid shetty
Terrible Manager and terrible service
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June 2025 by Anne Stough
If I could also give this 0 stars, I would. The teller who came to the window in the commercial line (I was bringing the deposit for my job) opened the “drawer” that you put the bag in and damaged my side view mirror. He acknowledged it and apologized for it which I appreciate. However, when I pulled out of the line and checked for damage, he scuffed the white on the outside of my mirror. I tried to get it off, to no avail. I brought the manager outside to see, he says it’s too minor or it can be buffed out with a cloth. If it could’ve, it would’ve worked when I tried. They won’t do anything about the damage they did to my car. I just bought it a month ago, just made my first payment on it two days ago. This is not “normal wear and tear” like the manager is trying to claim. Wells Fargo is going to pay for the damage they did, I should not be responsible to pay for the damages they made!
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February 2025 by M0MOF2
Wells Fargo: The Definition of Incompetence and Deception
If I could give Wells Fargo negative stars, I would. This bank operates with zero transparency, misleading policies, and abysmal customer service. My experience proves that they are either intentionally deceptive or completely incompetent neither of which are acceptable for a financial institution.
I opened a Representative Payee account for my disabled daughter, along with a personal account. Initially, I was able to make transfers between the two. However, the moment I opened a business account, Wells Fargo inexplicably severed the connection to my daughter’s account without notifying me. Suddenly, I could only transfer funds between my personal and business accounts, but not my daughter’s.
I called for clarification and was sent on a wild goose chase, being transferred from department to department with no one able to give me a straight answer. I was told this was a “business department issue”, even though the problem didn’t exist until I opened a business account. Then, I was informed that because it was a Representative Payee account, I could no longer make transfers in or out which was a blatant lie, because I had been doing so as recently as October.
When I escalated the issue, I was finally told that “as of today” transfers were no longer allowed. No prior notification, no explanation just a sudden policy change that somehow I was expected to accept without question. Where was my notice? Why wasn’t this change reflected in my online banking terms, statements, or notifications? No answer just vague, dismissive responses from employees who clearly don’t even understand their own policies.
To make matters worse, when I asked to simply clear the negative balance caused by the monthly service fee, I was told that I now have to call customer service to have them process a transfer on my behalf. Excuse me? Why would I call someone to do something I could previously handle myself through online banking? This is not just inconvenient it’s an intentional obstruction, creating unnecessary hurdles for customers while Wells Fargo hides behind nonsensical red tape.
Then came the final insult a representative had the audacity to suggest I change the account type to a POA or a joint account. That’s when I knew no one was actually reviewing my account, because a Representative Payee account is required by Social Security for my daughter’s disability benefits. Changing the title would violate federal regulations, which Wells Fargo should know yet their employees clearly lack the basic knowledge to handle something as critical as a disability benefits account.
To top it all off, when I requested to file a complaint and have someone call me, I was told, verbatim, that Wells Fargo does not call customers back instead, they’ll just send a generic resolution letter in the mail. What kind of pathetic excuse for customer service is this? Instead of valuing my business, they dismiss concerns, fail to provide solutions, and operate with an outdated, stone-age level of service that prioritizes corporate convenience over customer satisfaction.
Wells Fargo is the epitome of fraudulent, deceptive, and predatory banking. They create problems, refuse to solve them, and then gaslight customers into accepting nonsense policies that make no logical sense. If you value your time, money, or sanity, take your business elsewhere because Wells Fargo will absolutely waste all three.
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August 2024 by Yohan Galeano
Don't go there better 12 and 2. Their bankers go to lunch and they do not let anyone know and you will just wait like an idiot
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July 2024 by Peter Kut
Roberto was very helpful and knowledgeable. He took care of my banking needs quickly and pleasantly.
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February 2024 by Odar Aguilar Capote
They discriminated against my wife just for being Cuban, she has been a legal resident for more than 5 years, it is not her fault that she was born in a community country, but what bothers her is that it is only with Cubans, I have not seen that a Chinese citizen They discriminate against it just because China is a communist country. Luckily the competition helped us and we already have an account in another bank and they didn't ask anything
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February 2024 by Mertha Wilson Wilson
Stephanie gave me very good service i really enjoy her with her service she gave.me
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September 2023 by Nauman Nazir
Opened up AC with this location lady name ADRIANA who helped us out. I would say best customer service. I highly recommend her for personal banker. She is super professional who knows how to treat customer.
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September 2023 by y lg
If you want quality service and in Spanish, ask for Ariadna, she works fast and very attentive.
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August 2023 by Maribel Faria
Bad service. I wanted to open an account for the first time and on the day of the appointment they did not want to open it for me having previously consulted my requirements by telephone. They wasted my time.
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August 2023 by Parisa Aran
Really bad service
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August 2023 by Sassan Dj
Rafael, it was the worst customer service ever
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July 2023 by Mary Sanchez
Soooooo slow!!! Just needed a notary and the wait is ridiculous!!
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April 2023 by Pako Rivera
not sure about week days but stay away from a saturdayand make sure you book an appointment before you go thereemployees talk more about personal life than actually work.than someone walks up to you just to tell you that you were juston the waiting list and you will probably need to wait another hour and there is a big chance that they will not get to see you.
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March 2023 by Mostafa Zangana
It's a worse bank branch, and it will be a reason to cancel my business with them
