The Xfinity Store by Comcast located at 2616 S Voss Rd in Houston, TX offers a wide range of Xfinity services, including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The reviews provide a mixed experience for customers. While one customer had a positive experience with a knowledgeable and helpful representative named Parris, who assisted with transferring mobile services and setting up the customer's devices, another customer had a negative experience with a rude representative who, despite fixing the issue quickly, had a poor attitude. Another customer found the wait times to be too long and was inconvenienced by the staff forgetting to add a necessary cable. Customers also reported issues with the store's promotion of Xfinity's BOGO (Buy One, Get One) free offer, where the sales agent provided false information, leading to the customer being charged the full price initially, rather than the discounted rate as promised. Overall, the Xfinity Store by Comcast on Voss Rd in Houston appears to provide a mixed level of customer service, with some positive experiences and some instances of misleading information and poor service.
I highly recommend that Justin Xfinity (Tech 3) ID#2755 be promoted to the next level of Tech 4. Justin done an excellent job of explaining how to use the remote control & software to enable me to get me up to date view on everything. Justin was promptly on time, provided new cable box & HDMI cable, loaded software & corrected... read full comment
March 2025
If you switch from ATT to Xfinity, the sales people on staff at this location may not disclose that activating a residential line will cost you $100. And there are other significant fees that they won’t disclose in advance. Ask them when they give you a quote: does it include all fees?
January 2025
Went to Xfinity to return some equipment I wasn’t using. Went home and found out my service was off. I also had to pay an extra $25 to reconnect the service. I did not ask for them to cut off my Xfinity service. I just wanted to return equipment I wasn’t using.
