Kohl's is a popular retail store that focuses on providing savings and convenience for its customers. It offers a variety of brands in fashion and footwear, as well as beauty products and home decor, all designed to fit different personalities and budgets. Many customers appreciate the helpful staff, with several reviews highlighting the excellent service from associates who go above and beyond to assist shoppers. Although some customers have experienced issues, such as items appearing different online and difficulty finding specific products, the overall shopping experience is positive. The store is recognized for its sales, Kohl's Cash, and hassle-free returns, making it an attractive shopping destination. Additionally, Kohl's emphasizes community involvement through its Kohl's Cares program, promoting a sense of belonging and inclusion. Customers can shop in-store, online, or through the Kohl's App, ensuring a flexible shopping experience.