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“We came from frisco to visit this store, I definitely really enjoyed it! Didn’t find what I was looking for but still came out with some cute and well priced things! Giving it 4 stars due to a having a bad luck situation where a child was running around with barely any supervision grabbing and touching everything and pulled open the fitting room curtain while I was topless trying things on. I definitely yelled “oh my god” out loud and the mom only said “sorry” to my boyfriend who tried to stop her and continued to let the child run around. I felt extremely exposed and embarrassed and wanted to leave ASAP. it wasn’t anyone’s fault but the parents but maybe next time a “leave no child unattended” sign or warning would be nice since the changing room isn’t the sturdiest they’re just curtains in a corner. Will return but with caution now due the experience.”
“Lovely workers, walked in just to simply look and one of the employees, Andrea, helped me find the cutest shorts! She was so nice and helped my experience be a good one! Definitely recommend stopping by here as these workers would make sure you get taken care of ♡ appreciate the lovely girl who complimented me <33”
“We went in Monday 2/24/25 approximately 11-11:30 am. I was looking for a Rainbow Brite tumbler that the website said was here. The staff here were EXTREMELY helpful and polite. This is what customer service is. We had been to several other establishments in the area that also had the same information online and these were the only employees that offered to, look in the back, look at other stores in the franchise and tried to help me by offering to order it online (because the closest Hot Topic was in Dallas) without me having to ask. The employee seemed to be training the other and used this as an opportunity to train the other as well. That’s how you do your job. Super fan of these employees.”
“I went to this store twice and both the time I received help from Krystal. She is really friendly and helpful, always smiling and ready to help. If you visit this location and need help make sure to look for Krystal!”
“I had the pleasure of dealing with Moe today and she was amazing ! very great service from her i work in the mall so i know it can get crazy sometimes but she was above and beyond great! thank you Moe☺️”
“I Went pretty early. The store was stocked and clean. The fall decorations were out and on display. Such a nice walk through. Highly recommend this place it will not disappoint!”
“the vibes in the store are so pleasant. nice variety of indie and rock music going the whole time i was there. if you’re painfully indecisive like me, karma is super helpful and patient. she put up with my foot tapping and muttering to myself, let me try on stuff before i bought it, and set me up with a good deal on a longboard. you already know i took it to the top floor and cruised down the parking garage. i’ll totally come back.”
“We had the best experience shopping here today for my daughter’s birthday. Conner was very helpful funny and professional. We didn’t know exactly what we were looking for but he asked questions and found us the perfect items. Thank so much!!”
10AM - 8PM
1101 Melbourne Rd, Hurst
Womens Clothing
“I went into the Gap in North East Mall today. I was having trouble locating a pair of jeans I had found a model wearing on the website, on the website for purchase lol. The mall is not my jam so I was not excited at all. The sales associate Lisa was so spectacular! I explained the situation, showed her the picture and she went right to them. She even had the size just about on the nose just by looking at me. She was friendly, helpful and informed me of the sales today. She gave me her opinions on everything I tried on. I needed that because like I told her, my husband’s doesn’t count. He says I look good in everything ? lol. She made me actually want to go back. Thank you Lisa!”
“Shopping at JFB is an experience you won’t want to miss!! It’s always a good vibe, not only will you walk away feeling confident in your choice of outfits but you’ll feel welcomed like family!! Go check it out for yourself, you won’t regret it!!”
“Really cute clothes that are in style for a decent price. Good deals during sales too. So many stores I used to shop at have switched to online-only business. It’s nice to be able to come to this store and try things on before buying.”
“Shopped here today for an event. The customer service was so great. I felt welcomed and understood. 10/10 would recommend. Ask for shay the store manager she is wonderful.”
“Left their products many to choose from. Also great staff very helpful and choosing what products you may need to purchase. They also update you before coming gifts with purchases which is great!”
“I recently visited Earthbound at the North East Mall while I was in town for a funeral, and I had the most incredible customer service experience with Jessica. As someone from out of state, I hadn’t been to an Earthbound in years, and it’s one of my favorite stores. I was really excited to visit again, but what made my day even better was the personalized attention I received.
Jessica went above and beyond—she quickly offered me a fitting room and continued to search the store for more options in my size while I was trying things on. She made the experience feel so personable and fun, despite the tough time I was going through. Her kindness and attentiveness truly brightened my day, and it was one of the best customer service experiences I’ve had in a long time. I deal with a lot of great customer service regularly, but Jessica really stood out. I’m so thankful for the care she showed during a difficult moment in my life.
Thank you, Earthbound, and especially Jessica, for making my visit so special!”
“Macy's Backstage I kinda wish I didn't work there this place has great dept store items for low prices I like to get handbags and jewelry here really nice stuff”
“Very kind and friendly folk working there that helped me with everything I needed from boots to belts and polish. I've never purchased boots before and no very little about how to care for leather and they were all so very informative and patient with me during my shopping. Thanks guys! What a beautiful selection of boots too. I want to buy them all!”
“Love JC Penny, and this location particulary. Always clean and neat,nice and friendly staff. Eddi helped me today and he got me a great deal. Thank you and keep up the good job”
“Cadence was helpful processing my return. The only bad part (not on her) was all questionnaires and stuff that company/AE prompts using verifiphone or another card reader type—those are annoying to me.
But all is good. I am happy and glad, bought snoopy pjs all at once with 2 different sizes and just returned the snoopy cake batter pj that was Large.
Thank you very much Cadence and also (did not catch her name) the store manager/supervisor as well, who greeted & let me know about the sales within the store.”
“Love that all the staff are wearing masks and gloves, it makes me feel that they're prioritizing health and safety. Unfortunately when I got home i noticed that they gave me the wrong size. I understand things are difficult with COVID and many businesses are short staffed, even if this mean I have to go back. After all I love this place definitely want to go back. I just have to make sure to check the size before I check out”
“I had the best customer service experience I could have had. I made a mistake on a return, but, Cynthia, the manager, fixed it for me. She couldn't have been nicer and more patient throughout the entire process. Thank you, Cynthia!”
“Quality make up
Awesome gifts! Clinique is the best for my skin care needs!
Cheryl is the BEST!!!
Met Debbie with clinique she talked me into a few new items. I'm excited to try their neck cream! All wedding set! Thank you ladies.”
“My favorite Dillard’s store for over 10 years!!! Always great customer service and friendly people! I was running late and the site was closed. And I asked a guy if the door to the parking area could be open. And he said yes and opened the doors for me. I didn’t realize that he needed to unlock three doors… honestly I wouldn’t disturb him… i apologized but he was so friendly and said no problem … one of the reasons I come here for shopping even when I moved to downtown Fort Worth. Thank you so much! Your loyal customer :)”
“This is my favorite Lane Bryant location so far! They have so many great deals especially on the clearance rack! Lane Bryant is currently giving out Lane Style Cash for making a purchase. ? There are so many cute tops and dresses right now. I'm excited to see what styles they have for the summer. The ladies who worked tonight were super sweet and helpful. I'll definitely return to this location. ?”
9:45AM - 8:15PM
1101 Melbourne Rd Suite 4020, Hurst
Womens Clothing
“I had some SHEIN returns to do and I was dreading it. The young lady at the NE mall location, Trinity, was not only polite and professional, but she made the process super easy. Thank you for having fantastic customer service! F21 is lucky to have you!”
“Yet another trendy mall store with clothes for men and women, heavy on surfing and skate brands, California nods, and a section devoted to styles that throw back to the movie Clueless. Tilly's reminds me a bit of Pacsun, only with more diversity and some better looks. Beyond that, there was not much remarkable about it from my perspective. Service was as expected. The store was clean and well organized and prices true to market. They had some cool denim shorts with drawstrings I liked. On the girls side, a section had colorful wool skirts and tops with plaid and argyle. A jeans brand I did not recognize seemed to dominate. Fun stuff! Make sure to visit the back section for 30% and 50% off items. This area was picked over, of course.”
“I recently had the pleasure of shopping with Zoey at your store, and I cannot express enough how impressed I am with the exceptional service she provided. Zoey went above and beyond to ensure that my shopping experience was nothing short of perfect. Her professionalism, knowledge, and genuine enthusiasm for her work were truly commendable.From the moment I stepped into the store, Zoey greeted me with a warm smile and a friendly demeanor. She immediately made me feel welcome and comfortable. Her extensive product knowledge was evident as she effortlessly guided me through the store, answering all my questions and offering valuable recommendations.What truly set Zoey apart was her unwavering dedication to customer satisfaction. She actively listened to my needs and preferences, tailoring her suggestions accordingly. Her attention to detail was remarkable, as she took the time to understand exactly what I was looking for and made sure I found the perfect items. She genuinely cared about my satisfaction and went the extra mile to ensure I left the store happy and content.Zoey's exceptional customer service skills were matched by her remarkable patience. Despite my numerous inquiries and requests, she remained attentive and never made me feel rushed or pressured. Her friendly and approachable demeanor created an environment where I felt comfortable asking for assistance at any time.I was thoroughly impressed by Zoey's ability to create a personalized shopping experience. She effortlessly balanced professionalism with a warm and personable approach, making the entire process enjoyable and stress-free. It is evident that she takes great pride in her work and genuinely cares about her customers.I must also commend the store for having such a talented and dedicated associate like Zoey. She is a true asset to your team and a shining example of excellent customer service. I would highly recommend seeking out Zoey's assistance when shopping at your store, as her expertise and exceptional service truly set her apart.In conclusion, my shopping experience with Zoey was outstanding. Her professionalism, knowledge, patience, and genuine care for customers exceeded all expectations. She made my visit memorable, and I left the store completely satisfied with my purchases. Zoey deserves nothing less than a 5-star rating, and I will definitely be returning to your store, knowing that I can rely on her expertise and exceptional service.Thank you, Zoey, for making my shopping experience truly exceptional!”
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“I have shopped at Shine Unique for the past 6 years! I love the variety of clothing, accessories, candles, Consuela bags & notebooks, awesome gift items, Nora Fleming serving pieces and lots of other fun things! The owner and staff are just amazing and make it a great shopping experience every time!”