“Texell offers great service and very competitive savings and loan rates. The people are friendly and helpful, and take care of you like a friend. It's a great experience.”
8AM - 4PM
104 Sundance Pkwy, Round Rock
Credit Unions
“Farmers Insurance Group Federal Credit Union is just Super Fantastic. Everyone is always so helpful with whatever a member needs. The online banking is so convenient and I really enjoy the benefits of splitting my direct deposit so I can save for the unexpected. It is everything one needs for their banking. I have been a member for 35 years and absolutely get the best service here.”
“The attention is really good. Whitney is the best. I need somebody who speak in Spanish and the have a excellent bilingual resources. They deserve a nice increase salary or bonus for the services ☺️ and nice vacation’s too ?”
“Good luck trying to call them on the phone. I called the local number, and not a single one of the options presented lets me speak to a human to inquire about safe deposit boxes.
UPDATE: the email provided by the response to my original review was very helpful. Also, while there is no phone menu option about what I wanted to ask, apparently pressing 5 and picking one of the next options could get you to a human who can answer your question even if the phone menu suggests they can't.”
“Ufcu has been great for me. I went to a different branch today and there were no human tellers. Just a screen with a payphone type handle for privacy if desired. It was weird. If you want to deal with humans in front of you, I don't recommend this branch. Otherwise, great credit union.”
“5 stars for customer service! Right off the bat, I walked in and Carlos was extremely friendly and kind. He helped me open a credit card throughout the span of two days, calling me with updates and giving me his email to communicate more efficiently :)”
11:30AM - 5PM
19201 Colorado Sand Dr, Pflugerville
Credit Unions
“I always feel welcomed when I go the A+ Credit Union in my neighborhood.Been with them more than twenty years or so. I receive great service and welcomed along with saying my name before going to a teller.Been with this bank over twenty years or so.”
9AM - 5PM
1500 W Parmer Ln, Austin
Credit Unions
“UFCU It's been our experience since day one of my wife and I opening an account and our continuing banking with UFCU has and continues to be exceeding great UFCU staff has and continues to go above and beyond with all our concerns,needs thank you so much UFCU entire staff. Respectfully Mrs Mrs Nerio”
“Writting this review because I was honestly surprised to see anything 3 star and below. I've been with UHCU for over 20 years now and can tell you that yes there is sometimes a wait but where ever is there never a wait? Their rates are great and I have had several personal loans and vehical loans through them with ZERO issues.
You chose this place not only for the great people and rates but because it has been a part of Austin, TX since 1957 where it once was only a Military Federal Credit Union. This place was built on the backbone of supporting military and health care personnel.
Being born and raised in Round Rock as well as having served my country, UHCU is just part of my bringing up in life and they will forever have my business.”
“Lourdes was an amazing service officer. I was able to ask any questions I had and she had answers and recommendations. I left with more info than I expected. #LOVEMYCU”
“I highly recommend Mrs Brenda William to everyone looking for Forex and Bitcoin trader. Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 in to $13,000 in just a week, Richard my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs Brenda William contact her via”
“I greatly appreciate my CU. I've been with Amplify for 30 year and have always been happy with them. Ive bought several vehicles thru Amplify, it was so simple. Customer service has always been great. No fees. Their great.”
“The staff here is very warm and lovely and are very knowledgeable. Shannon was very helpful and really took the time to make sure that I was satisfied with my visit. Jacob too was very welcoming. I highly recommend getting your banking needs here, it's unlike any other big banks.”
“There were a few hiccups when I first opened my personal checking, but RBFCU resolved matters very quickly. Customer service has also been excellent so far and I am loving the great interest rates. I hope to be a long time customer!”
“NOT AN ACCOUNT HOLDER, BUT... I just want to commend Austin-Telco for going above and beyond for me. My father passed away in February and unfortunately had no one listed as a beneficiary on his account. Starting from the morning of his passing all the way up until today, the staff went above and beyond the norm in terms of customer service. From offering guidance to what was needed for the process of retrieval of his funds, to working with me on legalities, time and time again I was greeted with great attitudes and willingness to help navigate through a difficult situation. The staff at this location worked together today to help make everything work out for the best, and I cannot thank the ladies enough for their patience. What a great staff! Credit Unions have the absolute BEST customer service, hands down.”
“Georgetown branch. I made an appointment online to have a new card made. The staff was professional and pleasant. My card was replaced in 10 min and started working immediately. My experience was a good positive one. I will continue to use Aplus for my primary banking. Thank you! ?”
“What an incredibly pleasant experience during my lunch break! I've been with Austin TELCO for many years now and do most of my banking online or over the phone. This time, when I called to replace my compromised debit card, I was recommended to stop by the nearest bank location. So I did. I had a pleasure visiting the Round Rock location at LA Frontera Village. Not only replacing my debit card took only a few minutes, Megan was probably the sweetest and kindest bank teller I've ever met! Dennis, the supervisor, was also very helpful and quick to respond. Thank you ATFCU team! You are my favorite bank!
- Elena”
9AM - 5PM
900 Round Rock Ave, Round Rock
Credit Unions
“Love, love Velocity. I've been with them since I moved to Austin in 1995. So happy with Velocity, I continued to use them as my primary bank when transferred out of state for 12 years. Before Velocity, I switched banks all the time because of poor service and non-friendly customer policies.”
“I wrote a pretty scathing review last week of the Aplus Federal Credit Union that I bank with. Since then, and I don't think as a result of, they really stepped up to the plate and went out of their way to make everything right. The staff, including the vice president of the bank made sure that they came up with a viable alternative and solution to my problem of being able to get my money where it needed to be. This was definitely excellent customer service in action. I have never seen better. I am filled with gratitude that they were finally able to help me.”
“COVID UPDATE: this location has been very easy to work with during this trying time. I was able to make an appointment with my financial planner, and excellent COVID precautions were in place. You are also able to make appointments with other bankers for issues that cannot be handled online or over the phone. You will feel very safe in the office.I have been a TWCU member for more than 20 years. I've had good service both in AZ and TX. I have a variety of accounts with them from savings, line of credit, to IRA. I do all of my money transactions with this credit union. The individuals who work at this branch are wonderful. They are always so friendly and willing to go the extra mile to assist me. They never push services on me. They genuinely seem to be happy to be at work, which is nice to see in today's world. I recommend TWCU and I highly recommend visiting this branch should you need to interact with someone in person.”
“I came to the bank for the first time today. I opened some bank accounts with the help of Stephanie. She was so very informative and helpful. This bank is very clean and organized. All of the employees were very kind. They're banking. Options are fabulous. Everything earns interest and there are no account fees unless someone goes overdrawn. I highly recommend this credit union.”
“I got the memo. You don’t have to dress alike for great service at Navy Federal Credit Union. Here you will find an exceptional staff and experts who will greet and treat you with the greatest respect and professionalism. We highly recommend this location for your banking needs.”
“The cashier was extremely helpful and patient with us. She gave us suggestions to help resolve my wife's issue. She did several transactions, i.e. transfers and wire transfers for larger sums. This was done at the Hutto location which is where we will be doing our A+FCU business in the future.”