Austin Telco Federal Credit Union is known for its exceptional customer service and a welcoming atmosphere that makes members feel like family. Many reviews highlight the staff's willingness to go above and beyond, especially during challenging times. For instance, they provided invaluable assistance with the retrieval of funds from an account without a beneficiary, demonstrating patience and professionalism throughout the process. Customers appreciate the easy-to-use online banking services and competitive rates offered. While there is praise for specific team members, some feedback points out issues like the removal of an accessible ATM despite signage indicating otherwise. Overall, Austin Telco Federal Credit Union is celebrated for its dedicated staff and commitment to helping its members.
The manager is very friendly and takes care of him members. He knows my dad by name and engages with him every time.
June 2023
I would like to commend Dominique for her amazing customer service. She truly went above and beyond and followed up via phone regarding a matter I was concerned about. Excellent team here at Tech Ridge!
April 2022
Says there's an accessable ATM (Shared with UFCU VIA ATM Alliance) but there isn't one. It's been removed even tho drive thru sign says ATM too. Fyi.
