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“On site personnel are on it! I thought I had put the lock on right...but I didn't and the door was not locked. Right away they called an informed me. Now that's what I call Great service!!”
“UPDATE: My Christmas card was delivered to my grandson Feb. 22nd, about two months after it was mailed. My faith in the USPS was restored. Make sure to fill out Missing Mail, so they can try to locate mail when it is delayed or lost.
I took a Christmas card on Dec. 24th with two gift cards for my grandson in Arizona. I asked if it would be more secure to mail the gift cards by using a Certified Mail Receipt. I was led to believe it would be tracked, and I paid an extra $6.37. At first it tracked the letter and said it was in transit, and should arrive Dec. 29th. Later it said it was in transit, and would arrive late. After16 days of being in transit, I reported it as missing mail. It has still not arrived, and that makes me feel that a post office employee took it, since it had to be signed for and was NEVER delivered. I will NEVER trust the post office again. Next time I will use FEDEX. The people in this Post Office are extremely nice, and helpful. The letter probably left the Round Rock facility, but who drove the mail to the next facility might be the problem, or if it made it to another facility, someone must have taken it there. This complaint is about my letter that was never received, not about this particular Post Office in Round Rock.”
“I just went to this place and the good service I received from USPS was incredible. The colleague who helped me was very kind and that is worthy of admiration. I recommend this place 365 days a year.”
“6/8/2026 around 12:30 p.m.
A lovely black lady and an older gentleman with glasses were both extremely kind and helpful with my certified mail and my mailbox lock change request. Both were super easy.”
“I booked my passport appointment in advance! Kiara gave me professional and kind service. The process went smoothly, and I just wanted to thank her for making my experience amazing!!!!!! Thanks Kiara keep being great :)”
“This United States Postal Service location is very convenient and important for the neighborhood. I understand it can get quite busy at times, but it would be greatly appreciated if additional staff could be available and the process could be made a bit faster.
Thank you for your service to the community.”
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“I’m honestly surprised by all the bad reviews this place has. The staff has always been so nice and helpful whenever I’ve gone in to mail stuff out or pick up keys. This is hands down the best USPS I’ve ever been to.”