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“6/8/2026 around 12:30 p.m.
A lovely black lady and an older gentleman with glasses were both extremely kind and helpful with my certified mail and my mailbox lock change request. Both were super easy.”
“I’m honestly surprised by all the bad reviews this place has. The staff has always been so nice and helpful whenever I’ve gone in to mail stuff out or pick up keys. This is hands down the best USPS I’ve ever been to.”
“I went in to complete a change-of-address in-person identity proofing, and even though it sounded like a drag, the place ended up being such a cute hidden gem. The clerk was super friendly, and I couldn’t believe the building was from the 1800s!
If you’re already out running errands, you should definitely stop by, it’s well worth your time ?”
“I booked my passport appointment in advance! Kiara gave me professional and kind service. The process went smoothly, and I just wanted to thank her for making my experience amazing!!!!!! Thanks Kiara keep being great :)”
“Other locations I usually go to have really long wait times especially during the holiday season, but this location took a total of maybe 5 min to help me ship my packages. I was really happy with the efficiency and good customer service.”
“This United States Postal Service location is very convenient and important for the neighborhood. I understand it can get quite busy at times, but it would be greatly appreciated if additional staff could be available and the process could be made a bit faster.
Thank you for your service to the community.”
“Kind, efficient, attentive to and knowledgeable about the details. I apologize if I get the name wrong, but Rajni took great this morning to handle business. Thank you.”
“There is a man here of Korean descent who speaks Spanish fluently and whose name I cannot remember, but he was so kind to my friend and me. Thankful for his help and for the efficiency of the entire staff in trying to assist so many people.”
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“UPDATE: My Christmas card was delivered to my grandson Feb. 22nd, about two months after it was mailed. My faith in the USPS was restored. Make sure to fill out Missing Mail, so they can try to locate mail when it is delayed or lost.
I took a Christmas card on Dec. 24th with two gift cards for my grandson in Arizona. I asked if it would be more secure to mail the gift cards by using a Certified Mail Receipt. I was led to believe it would be tracked, and I paid an extra $6.37. At first it tracked the letter and said it was in transit, and should arrive Dec. 29th. Later it said it was in transit, and would arrive late. After16 days of being in transit, I reported it as missing mail. It has still not arrived, and that makes me feel that a post office employee took it, since it had to be signed for and was NEVER delivered. I will NEVER trust the post office again. Next time I will use FEDEX. The people in this Post Office are extremely nice, and helpful. The letter probably left the Round Rock facility, but who drove the mail to the next facility might be the problem, or if it made it to another facility, someone must have taken it there. This complaint is about my letter that was never received, not about this particular Post Office in Round Rock.”