Cash America Pawn is a business known for its friendly and helpful staff, making it a popular choice for customers seeking pawn services. Many reviews highlight the positive experiences with employees like Ann July, who is appreciated for her patience and attentive service. Customers feel welcomed and are grateful for staff who take the time to help them look at items and provide assistance throughout their visit. The store's team, including individuals like Will, Angie, and Ashley, are often praised for their understanding and humble attitude, creating a welcoming environment where customers enjoy returning. However, there are some concerns about employee behavior, particularly from one employee with glasses who was reported to have an outward attitude that negatively affected the experience. This employee was described as monotoned and annoyed, giving a price for an item and then changing it on the papers, which caused frustration. When the customer noticed a discrepancy in the cash received, the employee lied about the verbal price, leading to a tense situation. The interaction lasted much longer than expected, with the customer waiting 30-45 minutes due to the employee’s lack of care and attitude. Such behavior was deemed unacceptable, and the customer suggested that management should address it, emphasizing that proper accountability is important but did not wish for the employee to be fired or relocated without proper correction. Overall, Cash America Pawn is seen as a reliable, friendly place where staff generally provide good customer service. Many customers return regularly, appreciating the store’s willingness to work with them, whether pawning or buying items. Despite isolated incidents, the majority of reviews reflect a positive reputation for helpfulness and professionalism.
I like this pawn shop,good people there great spirited manager!!!!!!
July 2025
Ann July is the best sales person in here she was very much patient with me. I made sure that she paid attention once I walked into the store. She has greeted me and she make sure I looked at everything and she helped me
February 2025
They're the best nice people's, understandable, humble, I am always happy to be in the store. Thank you to Will there big boss, Angie and Ashley. Again thank you guys.
