Hertz Car Rental (return)
Car RentalHours:
3600 Passport Ave, Irving TX 75062 Hours
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
About Hertz Car Rental (return)
Hertz Car Rental provides a mixed experience for customers. While the return process is generally quick and easy, the checkout experience can be more challenging, with long lines and understaffed operations at times. The pricing is noted as a bit higher compared to other rental companies. Customers report both positive and negative experiences - some describe it as a "good experience" with friendly staff and a good selection of cars, while others mention issues like unclean vehicles, strange charges, and long waits. The new management team seems to be working to address these problems, with one reviewer noting an improved experience at the end of their visit. Overall, Hertz Car Rental offers a convenient rental option, but customers may encounter some inconsistencies in service and vehicle quality. The return process appears to be the strongest aspect of the experience.
Most Recent Reviews
January 2026
The return was easy and did not get any hidden charges. The only reason I am giving 4 starts instead of 5 is because it was unorganized when returning without any proper directions once in. Got directed 3 times before I managed to park.
December 2025
It was a little difficult to find but once there the staff was great.
August 2025
I rented it with ease and returned it just as easily. If I travel to the U.S. again, I can say without a doubt that I will choose Hertz Rent-a-Car.
More Comments(65)
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