Metro by T-Mobile at this location is praised for its helpful and professional staff. Customers highlight Nawaf's consistent kindness and excellent service, often recommending him for phone purchases and assistance with paperwork. Razzak is also recognized for explaining plans clearly and securing great deals, making this store a preferred choice for future visits. In contrast, some reviews mention poor service at a different nearby location, where staff refused to look at devices or provide accurate information about promotions. Customers appreciate the friendly and helpful attitude at this store, especially when staff take the time to assist with devices, plans, and paperwork. Overall, the store is known for its good customer service, good deals on phones, and staff who are professional and attentive. This location stands out as a reliable place for customers to get assistance and find the best deals on phones and plans.
This location was incredible and actually took time to help me. Unlike the location up the street 2209 N Story Rd, Irving, TX 75062 that wouldn't even look at my device and kept insisting I was wrong. Thank you guys for your help!
November 2023
Nawaf has always helped me with everything, very kind, very professional, it has been my favorite store since 2010, I recommend this store to do paperwork
October 2023
Razzak is the best in this business , he explained everything, and got me a great deal on an 5 g phone , this is going to be my store from now and on.
