NAPA Auto Parts is known for its friendly customer service, with employees who work hard to ensure customers find the parts they need for their automobiles. Many customers appreciate the helpfulness and kindness of the staff, with some noting the excellent service provided at this particular store. However, there are mixed reviews regarding language accessibility, as some customers find the lack of Spanish speakers a drawback. While the store has received praise for its customer service, there are concerns about improvement in this area. One customer mentioned a less-than-ideal experience due to perceived biases and noted a need for better attention to safety and store conditions. Overall, NAPA Auto Parts offers a generally positive experience, with hopes for further enhancements in customer service and store management.
The lady at the counter always provides excellent customer focused service. She could provide training on customer service. Customer service is about taking care of the customer not the bottom line. She is the primary reason I shop at this location
November 2025
Called GP Main St shop about a new battery for my car.. shop thought they had it but didn't..had to drive to Irving location for the battery.. tech there was very helpful... shop a bit tuff to get into & out(rush hour traffic)& parking tuff with my full size dually truck!!
February 2025
Had to get a fuel pump relay, they were the only place that had one in stock and it was the cheapest. Cant beat that with a bat!!
