The O'Reilly Auto Parts store on North Story Road in Irving provides parts, tools, and accessories for vehicles. Customers report that the staff is friendly, helpful, and professional, with great customer service. The employees are efficient, even when lines are long, and work quickly to find the right parts for each vehicle, including for older models. The store offers helpful services like free battery testing, wiper blade and bulb installation, and a loaner tool program. If an item is not in stock, it can usually be obtained very quickly. Reviews highlight that employees take care of everything for the customer, from installing parts to explaining warranties, and will readily pull tools from the shelf to assist. This location is noted for having what customers need every time.
