Sonesta ES Suites Dallas - Las Colinas offers a great value experience for its guests, highlighted by exceptional customer service, particularly from a staff member named Adrianna. Guests appreciate her helpfulness, pleasant energy, and the safety she provides during their stay. The hotel is praised for its friendly staff, with another employee, Moksha, going above and beyond to help a guest recover a lost wallet. While many rooms are comfortable, some guests noted issues with water temperature and heating or AC systems, which can be a concern in Texas weather. Cleanliness varies, as some found it acceptable while others felt improvements were needed. The furniture and carpets are considered outdated, and the free continental breakfast received mixed reviews. Despite these drawbacks, the hotel's location is a significant advantage, with walkable access to CVS and various restaurants, as well as proximity to Dallas College. Overall, guests feel that the positive aspects, especially the staff's hospitality, make it a place worth recommending.
10/10 experience here, great value. Especially Adrianna at the desk was EXTREMELY helpful and great overall. Highly recommend!
February 2025
Adrianna was amazing! Her hospitality was great, she was so pleasant. I loved her energy, everything about my escorted with her made me feel safe and also made me feel lucky to have found this place until the next morning.
February 2025
Great place and great staff. Lost my wallet and was so worried. Moksha at the front desk helped me to find it. ❤️
