Wells Fargo Bank in Irving is committed to supporting customers' financial goals with personalized attention and empowering everyday banking. The bank offers a range of deposit products and self-service tools. Customers report generally positive experiences, with staff described as pleasant, patient, and helpful, even when the branch is busy. The bank's team of employees, from greeters to account managers, are praised for going above and beyond to ensure customers are well taken care of. While there have been some inconveniences, such as long wait times in the drive-through, the overall customer service at this branch is considered superior.
I sat there for 25 minutes with 5 distinct other parties without a single member of the bank staff even acknowledging us. One of the employees kept her face glued to her computer pretending not to see the full waiting area. I have never seen anything like this before at a place where my money is entrusted. Super disappointing.
August 2026
I only come to this location if you want to wait in the drive through for 25 minutes only with 2 cars in front of you! Horrible!!
June 2026
I have been calling all morning, no answer. it’s not the first time i have problems with this bank, their service is so awful and they aren’t considerate of other people’s time.
