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“Raul is a person to help me out at store. He is a friendly, nice abs professional gentleman, he check the mattress and pillows, make sure that is I am looking for. Nice experience here! Can’t wait to see my new mattress.”
“Excellent service and attention from them, the dining set, good material, good finish, spectacular gray color, combines everything, beautiful, everything, very satisfied”
“Thank you Santiago and John for excellent work. Showed up right on time (I mean at the exact time of the appointment). They assembled two vanities and both came out “perfect!” I would highly recommend this company, but even more, I hope you get Santiago and John; they were awesome!”
10AM - 6PM
12974 Willow Chase Dr b, Houston
Furniture Stores
“Purchased a fantastic McFarland firm legends queen in 2018 and have loved this mattress. Now I am ordering an adjustable base for extra comfort! It was not available in 2018?. I recommend Mattress Firm
Sam was extremely helpful too?”
“I couldn't write this review fast enough. Thank you, Luis! 2 minutes before store closing on Christmas Eve, just getting back on my feet after experiencing a layoff in 2025 and homelessness, and he sold me my first piece of furniture in my house at an amazing price. It is going to feel so nice tonight when I once again get to sleep on a mattress. He was emphatic and didn't want to see me leave empty-handed. Thank you for being there for a stranger. This was my Christmas gift to myself and I could not have done it without you working with me. Thank you, Luis! Happy Holidays!”
“I came with my girlfriend looking for a dining set and we were able to find a nice affordable set very easily with the help of Rashid. The staff overall was very friendly and helpful and we would certainly come again.”
“Digna and Mary was very welcoming and did a great with explaining the functions of each sectional we were interested in. They were very patient with us.
Thank you so much,
Diana and Mary for taking care of us!”
“I had the pleasure of working with Mr. Shaun and Ms. Michelle today at Mattress Firm, and I cannot express enough how exceptional their customer service truly was. From the moment I walked in, I was greeted with warmth, professionalism, and genuine care.
What stood out the most was their willingness to go above and beyond for a situation that wasn’t even the result of their error. They had no obligation to step in, yet they took ownership with such grace, patience, and understanding. They were not only informative, but also reassuring every step of the way. Their attitude was consistently, “Don’t worry about it — we’re going to take care of it,” and those words meant everything.
It’s rare to encounter people who make you feel valued as a customer, and even rarer to find a company that empowers their team to create these kinds of experiences. Because of the kindness, dedication, and exceptional service I received today, I will continue to be a loyal Mattress Firm customer.
I truly hope everyone gets the chance to experience the level of care, integrity, and professionalism that I experienced with Mr. Shaun and Ms. Michelle. They turned a stressful situation into a seamless one, and for that, I am incredibly grateful.”
“Thank you Mattress Firm Cypress. Excellent customer service!! Jamie is the best!! Richard was awesome too! The staff is so knowledgable and no pressure sales. Highly recommend”
“Bought a nectar mattress from Chris. Excellent service, he went above and beyond to take us through all our options and choices. Will definitely see him again next time we are in need of a new mattress”
“Mark at Mattress Firm Tomball was an amazing help!
He was knowledgeable, professional, never pressured me and was very kind. Any time I need to buy a new mattress I will be visiting this store and working with Mark.”
“The salesman was very knowledgeable and because of that we were able to pick out a mattress! Plus it will be here tomorrow and they will take the old mattress away! Very good service! Thank you!”
“I had a really pleasant experience shopping for mattress protectors at Mattress Firm. Tina was very helpful upon learning of my interest in purchasing new mattress protectors. She was extremely friendly and knowledgeable and ensured my overall satisfaction.”
10AM - 7PM
5885 San Felipe St #600, Houston
Furniture Stores
“I want to give a special shout-out to Melissa for her help today. I called with a concern and she was so empathetic and helpful. Her kindness and genuine care for the customer really stood out to me. Mattress Firm is incredibly lucky to have her on their team.”
“Joshua greeted me and listened to what mattress I needed and to be delivered as soon as possible and made it happen before Christmas Eve
Thank you, Joshua
Y Diaz”
“Shazan was amazing! He helped me twice and we purchased our leather couch set and ottoman from him. He worked his magic more than once. We appreciate him and highly recommend him.”
“Miss Rosi is spectacular, attentive, kind and her kindness defines the image of the business. We feel grateful for helping us choose our furniture. Thank you very much Rosi”
“Ayesha received me with so much grace and was ready and willing to help me. She took her time presented the best option that suited me. Looking forward to my next purchase.”
“Carson and Mike were awesome. They even delivered our furniture on their day off. This company is a God send ,my husband had to have surgery and he was not able to go and retrieve our furniture so we found Houston rentals. Thank God for sending them our way.we really do appreciate their help”
“Levita took very good care of us and helped us in every way! She is an outstanding salesperson and I look forward to working with her again. This is my second time to buy from Bel and it was a very enjoyable experience! Thank you Levita!!!!!”
“I want to thank Kevin for being such a big help in our first commercial project. He spent many hours helping us decide which furniture would be best for us, and even gave us major discounts and some freebies. We went back multiple times and even bought some furniture for our home. His delivery was on time, the staff were very nice and even came back 2-3 times due to some extra concerns. Kevin and his staff always went above and beyond to make sure all of our needs were met, even when it meant referring us to someone else when he couldn't help. He helped us with the planning, gave flexible payment options, and made us feel very glad we decided to go with him. I would recommend this to anyone looking for funishing any commercial or even residential proerties.”
“I had a great experience at Mattress Firm thanks to Richard. He listened to what I needed, explained the differences between each mattress, and never made me feel rushed or pressured. His expertise and positive attitude made the process enjoyable. I’m extremely satisfied with my purchase and grateful for his help. Highly recommend working with him!”
“Beautiful cushions, quickly made. Their operations manager, Miguel, was such a pleasure to work with. He went above and beyond. You can’t go wrong working with these folks”
“Just bought a queen super soft mattress from Rafael. He gave us such a great deal and such an awesome customer service. Definitely recommend giving these guys a chance to serve you.”
“Aurora is helping me with everythingToto very good, very friendly and helpful Aurora again. And we were lucky that Miss Maize also attended to us, very patient and pretty nails. Thank you again. MRSDAWN;):):)”
“Recently visited Start Furniture and purchased a living room set. I'm waiting for delivery but I feel happy with my selection. Irene and Jennie helped me put the room together. I plan to use Star for future furnishings. They have lots to choose from and the sales people are very nice and knowledgeable. Thank you Star!!If you need a great place to shop , Star is the place. Ask for Irene or Jeannie. You won't be disappointed. Both ladies have been tremendous at their work. Double thumbs up all the way!!”
“It was our pleasure to work with Sheryl Ruffner at Ethan Allen. She made our shopping experience most enjoyable. She not only helped us match new furniture pieces to existing furniture, but she also helped us pick out fabric that we are truly comfortable with and feel that we will be for years to come. We definitely will keep Sheryl in our contacts for future purchases. Thank you, Sheryl.”
“Wonderful experience with Chair King the other day. Nick was extremely helpful and indulgent with all our questions. Very nice and accommodating, too. And was able to find us a great deal for what we wanted. I’d go back anytime and highly recommend.”
“Found this store in a Google search looking for a futon for my office, which I purchased from here! Great place. The owner is very knowledgeable of all products and was helpful in guiding me to decide what products were best for my space.”
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“The entire staff was , very helpful and welcoming. I received my furniture and it was set up in a timely manner, when there was one hiccup it was corrected and compensated to my surprise!! Thank you so much, I really appreciated everything!!!”