7:30AM - 4PM
412 FM156, JustinOpen 24 hours
12941 Helen Ct, Justin“Everyone is super personable and gets to know you as a person, not just as an "account". They make doing business easy, and they are always very professional. And of course, I love the convenience of this location so close to home!”
7:30AM - 6PM
301 North Hwy 156, Ponder“I have been banking with Bank of the West in Ponder for just over 6 years now. This branch has a small yet gorgeous on the inside building located on the main road through town. When you walk inside it looks spacious due to the high ceilings and open concept lobby.”
9AM - 4PM
302 US-377, Argyle“Felt forced into a CD, that i was going to go and get elsewhere as they had took the time to explain details to me.Now all I have is an email that I can not open to read without downloading.I just want a bank that will give me paperwork in hand i do not have a computer just a small phone.know I do not know what deal was made or if there even is one.I am not trying to make anyone mad or in trouble. Just afraid to go back I guess I'm stuck not knowing if this will a benefit me or not. Really it was my mistake for not being clear.”
“We have had an account with this bank, for 18+ years, and it has been a great experience. To actually speak with an employee that will listen, and respond to concerns. Such a delight!!”
“I did all of my closing paperwork with Michael at the Southlake location. This was my first time getting an auto loan. He was very patient with me and explained everything I need to know. He was very trustworthy and I look forward to doing more business with him in the future.”
“Best customer experience I have had in a long time in a bank!! Very friendly, down to earth staff, with a homey feel, that's refreshing compared to big banking.”
“We love Prosperity Bank! It has a home town feel and everyone knows your name, not to mention you are not inundated with fees. Quick responses, friendly staff and always very accommodating. Hoping the new Roanoke location has Saturday hours.Deb and Rick Ott”
9AM - 4PM
211 S Oak St, Roanoke9AM - 5PM
13388 N Fwy, Fort Worth“This location is very friendly and helpful. Ms. Devonna Holland is exceptional with the customer service side of the business. She is also quick to help and make sure things are taken care of quickly. She is genuinely kind and helpful. She helped me with a major situation and had it handled immediately. I appreciate her beyond words!”
“Love working with them. Everyone I have ever talked with has been friendly and responsive to anything I need. When I say responsive, I mean immediately. I have and still do use several banks and none compare.”
“Moon and Owl Marketing was with a big, national bank as the COVID crisis hit. We applied for PPP and got no communication for the big bank. THEN WE SWITCHED to Access Bank, and wow, what a difference in customer service. Cody Earley walked us all the way through the PPP process, got us approved, and even got the other small business owner's I sent his way approved. We will be switching all our business over for sure! Thanks so much Access Bank.”
8AM - 5PM
600 Byron Nelson Blvd Ste 400, Roanoke“We love Prosperity Bank! It has a home town feel and everyone knows your name, not to mention you are not inundated with fees. Quick responses, friendly staff and always very accommodating. Hoping the new Roanoke location has Saturday hours.Deb and Rick Ott”
10AM - 6:30PM
1228 N US Hwy 377, Roanoke“My husband and I came to the bank with a unique situation. Karla went above and beyond her duties to help us out and gave great customer service and a positive banking experience.”
Open 24 hours
353 Trophy Lake Dr, Trophy Club“staff there are the best. i’ve never had an account where the staff treat you like one of them . store manager and his assistant are the reason why. they are such awesome personalities that the know how to pick out good people for their crew. as long as those two are running it. i’ll bank there the rest of my life . Good job Guys!!!”
“The Southlake Tx location is excellent withvery courteous and knowledgeable staffwho go above and beyond. Special mentionto Mr Rupesh Nepal who has beenextremely helpful and insightful. Thank you Mr Nepal.”
“I was put in a bad domestic situation and needed to act fast. Assistant Vice President Ana Munoz immediately helped me out with my request. She is super amazing and I look forward to working with her and her team again real soon!!”
9AM - 5PM
105 TX-114, Roanoke“We’ve been banking at Wells Fargo in Roanoke, Texas, since 2011. The tellers have always been friendly and courteous. Management has always been helpful. The only time things were inconvenient was during the pandemic, but that was the case everywhere. Wells Fargo’s online banking is the most user friendly I’ve experienced.”
9AM - 5PM
101 TX-114, Roanoke“What can one say about a bank. Haha! But i can honestly say i love Chase cause they have covered my butt when i've had trouble with people trying to steal from my account. They also offer some good deals being a customer, so i think i'll be a customer for a long time. Thanks Chase.”
10AM - 4PM
353 Trophy Lake Drive, Trophy Club“Easily the best customer service I ever experienced in any bank of america center. Everyone at this center were so polite and welcoming. They addressed our concerns and infact helped us to manage our account better. Special Thanks to John”
9:30 AM - 4:00 PM
222 W Southlake Blvd, Southlake“I received perfect support at this branch. I needed urgently some documentation from an account that had been closed in 2017. The bank rep., Victor R. Silva, promptly made phone calls and sent emails and helped me get my document -- which was sent from another office to his branch -- to save me lots of time and effort. A very professional and friendly staff, I'll definitely get my business only here in future and will recommend the branch to my clients.”
“I love this bank. You go in and everyone is friendly and is always willing to help me and go above and beyond to help. I have been banking there for 10 years plus and never have had a negative experience. It is so nice to see in these days and times that customer service still exists. Thank you to all the wonderful ladies that help me every week.”