Batteries Plus in Katy, TX offers a wide range of products and services to meet various customer needs. The store carries thousands of batteries, light bulb types, and smart home products such as smart light bulbs, plugs, and cameras. They also provide cell phone repair services, including screen repairs and battery replacements for all major brands. Customers can make appointments for repairs on devices like Samsung and iPhone, with the store performing quick, quality service. In addition, Batteries Plus provides free car battery replacements on most vehicles, along with key fob programming and auto key cutting. Business customers can set up accounts to enjoy volume pricing and fast local delivery. Customer experiences highlight both strengths and areas for improvement. Staff are often praised for their friendliness and helpfulness, with employees like Fabian earning special mentions for excellent customer service. Customers appreciate the effort staff make, such as refunding deposits and offering immediate assistance. However, there have been issues with product quality, such as a Duracell automotive battery that failed after 1.5 years, and an installation mistake that caused car problems but was promptly corrected with coverage of the repair bill. The store's customer service is consistently praised for making things right and being attentive to customer needs. Overall, Batteries Plus in Katy is known for its friendly staff, comprehensive product offerings, and efficient repair services. The store strives to provide honest, helpful, and quick service, making it a reliable choice for batteries, device repairs, and automotive needs.
