Enterprise Rent-A-Car
Car RentalHours:
20777 Katy Fwy, Katy TX 77450 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers thousands of airport and local rental locations, operating in over 30 countries. Booking is available online or through their app, supported by a long-standing Standard of Care and a focus on customer service. Customer experiences vary. Many reviews highlight amazing, accommodating, and professional staff who provide great customer service. These employees are described as making the rental experience fast and easy, working hard to help customers get their vehicle of choice, and offering great extra services. They are friendly, personable, and knowledgeable, leading customers to highly recommend Enterprise and state they will definitely return to the location. However, one experience was marred by dishonesty and uncooperative staff. A customer reported being given false information about tolls and, despite providing video evidence, found the local staff and manager unhelpful and unresponsive in resolving the issue. The situation required contacting headquarters to receive a owed credit. Apart from this incident, the rental car experience itself was noted as generally satisfactory.
Most Recent Reviews
July 2024
This location is great because of the good employees. Specially David Payne, most of the time I deal with him. He is great, he knows how to deal with Coustomer and how to make customers happy, I love to go to this location.
July 2024
Hannah & David are amazing! Did their best to accommodate to my needs for a rental (my first rental). Great customer service. Made my whole rental experience fast and easy! Will definitely be driving to their location in the future if I need another rental.
July 2024
The person who was there was very rude. Sounds like he is not from Texas, he was very impatient and arrogant.
More Comments(69)
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