First Service Credit Union's Katy Branch is located near the intersection of I-10 and Grand Parkway, servicing local subdivisions and the surrounding area. The branch offers amenities including a drive-thru and a coin counter. Reviews highlight that the team is diverse, professional, friendly, knowledgeable, and happy to serve members in both English and Spanish. Many customers describe the service as amazing, outstanding, and as going above and beyond, with some feeling like family. Members appreciate the financial opportunities provided, such as help establishing credit and financing vehicles, when other banks would not. However, a consistent criticism concerns the ATM deposit feature, which is frequently reported as unavailable or never working. This is noted as an inconvenience, especially for those with children or needing to make deposits after hours. Despite this issue, the overall sentiment is highly positive, with many members stating they love the credit union and would 100% recommend it to others.
Morad the branch manager was so kind and helpful, assisting me to figure out a problem I had that took a good chunk of time to solve.
January 2026
Teller Liz and manager Joe are A+. Pay them more. Keep them forever.
December 2025
All I can say is Victor is amazing he has went above and beyond the last 4 days trying to help me with getting financed and working his magical power to make this work.
