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“Jim is amazing! He isn’t pushing, he’s understanding, and tries everything to meet your shopping needs.
Very trustworthy and I will be returning!
Thank you Jim!”
“Tara was great to work with! She made sure she met all my needs, and she was very knowledgeable about all mattresses! Excellent customer service, and I am excited about my new mattress!”
“Wonderful experience with Mattress Firm. Mielynn is very knowledgeable and listened carefully to our needs. She pointed us in the right direction for a mattress that meets our needs both physically and financially. She was a pleasure to deal with. I shopped earlier in the day and brought my husband later and she patiently went over all his questions as well. I will definitely recommend this store and sales team to anyone. We are looking forward to our new Posturepedic Elite Hybrid High Point II Mattress.”
“Matt was awesome. He was patient and very helpful. Walked us through the store to try out different mattresses that met our needs for my husband and I. We were very happy with his knowledge and service. Great experience.”
“Went in to look at all types of mattresses.
Sammey was extremely knowledgeable and patient. We bought a mattress that I think we’ll be quite happy with.”
“Pleasant Experience Sebastian was very professional & his knowledge of
the different Mattresses was very helpful.
Found the mattress that I wanted and it will be delivered the next day.”
“This is my third purchase from James at this location — not because of the product, but because of the exceptional customer service he consistently provides. James goes above and beyond every time. He doesn’t just solve problems; he anticipates needs, listens carefully, and makes sure we leave with exactly what’s right for us. His ability to build genuine relationships is the reason I keep coming back.
James is the kind of employee every company hopes to have — dedicated, knowledgeable, patient, and truly committed to his customers. His leadership qualities are clear, and he has a bright future ahead of him. I will continue to be a loyal customer as long as James is here.”
“I had a great experience at mattress firm in watauga. Steven listened to me and only showed me the beds that were in my price range and he didn’t rush me. I was able to make a decision and also got their 0% financing for 3 years. I am happy with my decision.”
“This is my fourth or fifth mattress purchase from this location, and the service at Mattress Firm never disappoints. This time I was helped by Katrina, and she was absolutely amazing. She is extremely knowledgeable, professional, and truly cares about helping customers find the right mattress—not just making a sale. Katrina took the time to understand my needs and helped me choose the perfect mattress with great value for my money. She made the entire experience easy and enjoyable. Katrina is an outstanding Sleep Expert, and Mattress Firm is lucky to have her!”
“We appreciated all the attention and help we received from Eric. He took his time to explain the beds and helped me pick the perfect mattress for my needs. I have back problems so finding the perfect fit it hard. Thank you again Eric, your the best!”
“Just bought living room furniture from Weir’s in Southlake. Our consultant, Kathy Pate, was very knowledgeable and took the time to answer all questions to ensure the right product was bought for our space. Would highly recommend her!!”
“We had contemplated investing in an adjustable mattress for a decade, and Blake truly made the experience worthwhile. His thorough breakdown of the various mattresses tailored to our sleep needs and posture was invaluable. The entire process was not only seamless but also surprisingly enjoyable. To top it off, our adjustable mattress and base arrived promptly within just a few days. Highly recommend!”
“My husband and I stopped in to look for pillows and ended up having a wonderful experience. Our salesperson Priti was kind, knowledgeable, and took her time explaining our options without pushing us to buy anything. It was refreshing to shop somewhere that values customer comfort over sales tactics. Thank you for such great service!”
“Tristan and Ragen were incredibly helpful! Lifesavers when we needed a mattress quickly, very responsive and helped us massively when our order was delayed in shipping! Great location and will be getting our next mattress there!”
“Outstanding customer service the young man Edward was very helpful with our needs he was understanding in every way God bless you and your business it was a pleasure doing business we drove from Springtown to go visit this place and I'm sure glad we did !!!”
“When we bought our new home back in Sept 2022, we bought furniture at both SF and NFM.
Fast forward to Jan 2026 and I just want to share that the pieces we bought from SAGINAW FURNITURE, was not only cheaper than NFM but the quality has been far superior to that of the overpriced low quality bulk produced furniture we bought at nfm at the same time.
Ive spent the last 3 weeks just trying to get NFM to honor the 5 year protection plan, through square trade/Allstate. Claiming they would send someone out within 72 hours. After my 20th call to them this morning, I asked can I just hire a different furniture repair company? She wasnt sure but would find out. So, since I tossed Saginaw furniture 's info into this ordeal for the repairs, I decided to give them a call. I spoke to Steve.
Y'all THIS RIGHT HERE is why to do your business with family owned local shops. He was awesome and able to help get the dots connected. He even remembered the custom halltree we bought way back in 2022. We also bought a complete bedroom suite with them. We had been hunting everywhere because I wanted antique white furniture. Having dual base adjustable beds also presented a challenge in finding a headboard to make the adjustable beds look nicer. He found us a custom headboard,footboard and frame all wood and in antigue white , exactly what I wanted. Then they came and built it aroundbour beds! Their guys were fast, friendly, and cleaned up their mess. All the furniture we bought with them, still feels and looks brand new. Its all solid. Nothing loose or anything.
Ok, so why so long to do the review? Thats on me. We got busy with moving ,kids in school, and life. Dealing with needing furniture repair in the junk nfm sold us brought all this back around. After how willing Steve was this morning to help us with this issue, I felt I absolutely needed to make sure people knew how awesome this little shop is. Don't waste your time driving to Dallas. Go see Steve at Saginaw furniture! I dont work for them or know them personally, just a really happy customer and in a world where everyone likes to complain, I just wanted to compliment them.”
“Mr. Muhammad was very respectful and honest with me on the prices and procedures on financing! They have multiple kinds of bed bundles I would highly recommend coming here they treat you like one of their own. If you need furniture this is the place to come 100%Delivery on time and delivery guy was very helpful !”
“I was very. Pleased with the personal attention I received and the explanations Jerrad gave me on the differences of each system, mattress, and remote he showed me. I believe that trying a mattress in person at real flagship store is the way to go!”
“I don't usually write reviews, but Tim went above and beyond in helping me find the perfect pillow. He patiently guided me through trying different types and sizes, which was essential since I struggle with neck and shoulder pain. Thanks to Tim’s expertise and recommendations, I finally found the right one. I've always used Tempur-Pedic pillows, and whenever I tried to switch to cheaper alternatives, they only made things worse, causing more neck pain and sleepless nights. I visited the Tempur-Pedic store at the Tehama Ridge Shopping Center off of 35W and North Tarrant Pkwy, where they're currently offering a Buy 1 Get 1 Free sale until Monday, 10/14! That was the cherry on top, and I couldn't be happier. I'm so excited to sleep pain-free again and enjoy sweet dreams. Thank you, Tim – I can't express my gratitude enough. This truly feels like a dream come true!”
“Thank you for taking the time to work with us and allow us to try the chairs and different adjustments to find the right fit. The experience was great and helped us ensure we made the best choice. It’s great to have a real store to go to!”
“My husband and I were on a mission to find the perfect couch. After visiting a few other stores, we walked into Haverty’s and were greeted by Lola. From that moment on, she took exceptional care of us. She’s absolutely fabulous! When it’s time to shop for more furniture, I’ll be going straight to Lola. We couldn’t be happier with our Audrey sectional, it’s incredibly comfortable, and we have zero regrets.”
“From the start, Ms. Mary from the Southlake Texas store, was great. Continuing, Mr. William and Mr. Errington completed the delivery and set up of the new bed in a courteous and professional manner. Lastly, Ms. Mary called after the set up to ensure everything was satisfactory. Mary, William and Errington are exemplary employees and represent Sleep Number very well.”
“Look for Amy, she’s the best salesperson there! She was patient and not pushy, that’s important to me. She gave us space to shop and discuss. I look forward to finding her again ❣️”
“This is a great store. The manager was extremely knowledgeable and helped us replace our 25-year old Sleep Number bed with a brand new bed. The new bed will be delivered and set up tomorrow. She was very professional - we have used Sleep Nummber beds for over 25 years.”
“No high pressure sales. Verlene was our sales rep. She was very pleasant and knew sales floor because she guided us to the areas that we were interested in. When I was trying to make a decision about an extra purchase she allowed me to think about it without pressuring me. Great experience! The woman that processed our payment had a great attitude also. Everyone we came into contact with made the whole buying experience worthwhile.”
“Very good customer service great guy.
And the movers do an awesome job very professional and careful with moving the furniture. I will continue to shops here on airport fwy.location. Thank yall”
“Incredible service, Trang was so friendly and willing to answer all of our questions with no pressure whatsoever. She even went out of her way to catch certain things I said during our conversation to quickly inform us about the tax break we could receive from a submitted Dr's note.... Just want to say Thank You Trang for making this a very very enjoyable experience. Highly recommended indeed!!!!”
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“Would rate higher than 5 if I could. I ordered the Daisy in dark walnut. It's gorgeous and very heavy duty. Such a Great piece of furniture. Cheryl was amazing to work with and it arrived much sooner than expected and promised.”